Tech Support Engineer

Job Description

• Customer feedback calls
• Automatic updates to
• Report problems via software (For all users. Privilege for problem submission)
• Enable system administrators to run queries via software
• In-hospital messaging via software
• Training for hospital managers twice a year
• Training for system administrators twice a year
• Hospital in-service training (with snacks sponsored by Cervus Limited) Twice a year

Responsibilities

• Managing client calls
• Managing manual and automatic client software updates
• Managing feedback to clients concerning the status of their requests
• Online user training and technical support to users
• Software development: Bug fixes and minor new features

Required Skills or Experience

• Programming Languages: C#, Vb.net
• Development IDE: Microsoft visual studio
• Reporting tool: Crystal reports for the visual studio
• Relational database engine: Microsoft SQL Server
• Version control tool: GIT
• Skype: Team meetings and user support
• Mozilla thunderbird: Email
• VPN software: Rad admin
• Remoting Tool: Anydesk

NOTE: 

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