Recovery Executive – Moove Africa

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Recovery Executive – Moove Africa

  • Full Time
  • Ghana

Moove Africa

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

Job Description

  • Moove is looking for an experienced professional who has business knowledge, training, and relationship-building skills to be the Recovery Executive, reporting to the City Security Liaison.
  • As a proven result-driven person, you will ensure that all cars and motorcycles that need to be recovered are done seamlessly.
  • You will also be responsible for all unassigned vehicles.
  • Recover vehicles from non-compliant drivers/Riders
  • Tow or Lift vehicles/Motorcycles that are unable to be driven
  • Be prepared to accompany the Security lead on any trips as deemed necessary
  • Carry out inspection checks on recovered assets, including taking extensive photographs that can be used for insurance claims
  • Ensure security of the recovered asset from theft, fire, and safety issues
  • Maintain records and provide daily updates on the recovered assets
  • Identify recovery gaps and aid with the recommendation of best practices and suitable partners to work with as appropriate
  • Lead with the recovery of assets by working with our recovery partners for example with truck assets, this could be dealing with partners in neighbouring countries.
  • Assess all recovery incidents to identify fraudulent cases and follow them
  • Investigate and identify cases that are unrecoverable and present findings to the company
  • Investigate and recover all missing/stolen/lost devices from riders
  • Liaise with different law enforcement agents to ensure that fraudsters are apprehended
  • Submit monthly recovery reports to the City Security Liaison
  • Prevent losses and damage to assets by reporting irregularities
  • Complete investigation reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures and recommendations
  • Maintain the organization’s reputation by complying with legal requirements
  • Ensure the security, safety, and well-being of all personnel, visitors, and the premises
  • Respond to emergency situations to provide necessary assistance to riders and employees

Responsibilities

  1. We are looking for a Recovery Executive responsible for the collection and delivery of vehicles and motorbikes, as and when required.
  2. The ideal candidate for the role will be someone who is a professional driver capable of loading any vehicle correctly and securely.
  3. You must be flexible, self-motivated, and organized.

Qualification

  • Minimum of secondary school certificate or equivalent
  • Must have a certificate of good conduct
  • 5+ years of proven driving experience
  • Good knowledge of routes and locations within the city
  • Must be able to drive different vehicle types (car, bike & truck especially)
  • Must have good communication skills
  • Must have basic vehicle mechanical skills
  • Must have basic knowledge of security operations and fire inspection procedure
  • Ability to manage multiple tasks
  • Knowledge of basic security and fire inspection procedures
  • Must have outstanding surveillance skills

 

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