
Moove Africa
Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
Job Description
- Moove is looking for an experienced professional who has business knowledge, training, and relationship-building skills to be the Recovery Executive, reporting to the City Security Liaison.
- As a proven result-driven person, you will ensure that all cars and motorcycles that need to be recovered are done seamlessly.
- You will also be responsible for all unassigned vehicles.
- Recover vehicles from non-compliant drivers/Riders
- Tow or Lift vehicles/Motorcycles that are unable to be driven
- Be prepared to accompany the Security lead on any trips as deemed necessary
- Carry out inspection checks on recovered assets, including taking extensive photographs that can be used for insurance claims
- Ensure security of the recovered asset from theft, fire, and safety issues
- Maintain records and provide daily updates on the recovered assets
- Identify recovery gaps and aid with the recommendation of best practices and suitable partners to work with as appropriate
- Lead with the recovery of assets by working with our recovery partners for example with truck assets, this could be dealing with partners in neighbouring countries.
- Assess all recovery incidents to identify fraudulent cases and follow them
- Investigate and identify cases that are unrecoverable and present findings to the company
- Investigate and recover all missing/stolen/lost devices from riders
- Liaise with different law enforcement agents to ensure that fraudsters are apprehended
- Submit monthly recovery reports to the City Security Liaison
- Prevent losses and damage to assets by reporting irregularities
- Complete investigation reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures and recommendations
- Maintain the organization’s reputation by complying with legal requirements
- Ensure the security, safety, and well-being of all personnel, visitors, and the premises
- Respond to emergency situations to provide necessary assistance to riders and employees
Responsibilities
- We are looking for a Recovery Executive responsible for the collection and delivery of vehicles and motorbikes, as and when required.
- The ideal candidate for the role will be someone who is a professional driver capable of loading any vehicle correctly and securely.
- You must be flexible, self-motivated, and organized.
Qualification
- Minimum of secondary school certificate or equivalent
- Must have a certificate of good conduct
- 5+ years of proven driving experience
- Good knowledge of routes and locations within the city
- Must be able to drive different vehicle types (car, bike & truck especially)
- Must have good communication skills
- Must have basic vehicle mechanical skills
- Must have basic knowledge of security operations and fire inspection procedure
- Ability to manage multiple tasks
- Knowledge of basic security and fire inspection procedures
- Must have outstanding surveillance skills