Global IT Service Management and ServiceNow Platform Owner (Remote)

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximizing value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanization, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Company: Orbia

Position: Global, IT Service Management and ServiceNow Platform Owner

Reports to:  Global, OCIO Director

Location: Mexico or India, Global Scope

The Global, IT Service Management and ServiceNow Platform Owner is a key member of the OCIO team, ensuring that the service management processes and tools are supporting the business strategy. The person leads the ServiceNow CoE team composed of business analysts, architects and developers. He/She maintains the alignment to the BG, Global IT and the ServiceNow roadmap as well as supports the governance functions for the environment. The main goal is to align the processes, tool and peope to deliver effective and efficient services to the enterprise.

MAIN RESPONSIBILITIES:

• Establish and support best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.
• Drive solid instance integrity and stability by implementing and executing processes that support the “Global first” guiding principle and avoiding solutions that do not align to ServiceNow best practices.
• Maintain instance health by ensuring that team is following the appropriate process (dev, test, change management, etc)  to protect the stability of the environment.
• Work with global solution teams (application, infrastructure, cybersecurity and other BGs) to establish delivery model governance to ensure successful go-lives, end-user adoption and on-going support.
• Articulating the vision and business value of building, supporting, and developing the platform.
• Maintain control of usage requirements, demands for new services and forecasting for additional consumption of resources
• Align complex program roadmaps, diverse stakeholders, and inter-dependencies
• Collaborate with key stakeholders in the deployment of additional modules in ServiceNow

EXPERIENCE REQUIRED

• Ideal candidate must be self-motivated with a proven track record in ITSM
• technologies and comfortable in the dynamic atmosphere of a technical organization
• with a rapidly expanding customer base.
• Advanced experience with ServiceNow configuration and development
• Experience delivering solutions that optimizes architecture activities across multiple business units
• 7-10 years of relevant experience in professional services or customer support operations in a matrix organization
• 5-8 years of ITSM systems integration and/or implementation experience on large technology transformation projects.
• 5-8 years of experience managing distributed technical teams
• Thorough understanding of project/program management techniques and methodologies (waterfall, agile and hybrid)
• Experience with change, risk, and resource management
• Prior experience in consulting and driving end-to-end transformation through digital is a big plus.

EDUCATION REQUIRED

• University degree in the field of computer science and/or business administration.
• ITIL foundation certification
• ServiceNow Administration certification
• MBA / CPA or other related graduate degrees

SKILLS REQUIRED

• Excellent interpersonal and management skills.
• Proven skills in delivering complex, enterprise-wide changing programs.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-moving environment.
• Keen attention to detail.
• Demonstrated human relations skills to effectively interact with peers, subordinates, internal and external customers and vendors.
• Demonstrated ability to influence and motivate individuals and teams.
• Excellent oral, written and presentation skills
• Leading via collaboration and influence vs. authority
• Able to balance a strong strategic point of view with the ability to listen, adapt, and bring others along
• Other desirable languages: Spanish, Portuguese, Dutch