Ground Staff & Customer Service

Jazeera Airways, one of Kuwait’s leading airlines, relies on a dedicated team of Ground Staff and Customer Service professionals to ensure seamless travel experiences for passengers. These roles are essential to the airline’s operations, from managing airport logistics to addressing customer needs.

If you’re passionate about aviation and enjoy working in a dynamic environment, Jazeera Airways offers exciting opportunities to grow your career in the aviation sector.

Job Description & Details  

Jazeera Airways is committed to fostering a positive and supportive work environment.

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Benefits include:

• Professional Growth: Opportunities to learn and advance within the organization.
• Competitive Compensation: Receive tax-free salaries and performance-based incentives.
• Dynamic Workplace: Engage in diverse responsibilities that keep every day exciting.

Roles and Responsibilities of Ground Staff

Ground staff members are the backbone of airport operations. Their key responsibilities include:

• Check-In and Boarding: Assisting passengers with ticketing, check-in, and boarding processes.
• Baggage Handling: Ensuring accurate and safe handling of passenger luggage.
• Safety Protocols: Coordinating with security teams to maintain safety standards.
• Flight Coordination: Communicating with flight crew to ensure timely departures.

Roles and Responsibilities of Customer Service Staff

Customer service professionals focus on enhancing passenger experiences through direct interactions. Duties include:

• Handling Inquiries: Assisting passengers with flight information, bookings, and rescheduling.
• Complaint Resolution: Addressing and resolving customer issues promptly.
• Promoting Services: Upselling travel packages, seat upgrades, and loyalty programs.
• Maintaining Passenger Satisfaction: Ensuring every interaction reflects the airline’s commitment to quality service.

Salaries for Ground Staff and Customer Service Roles at Jazeera Airways

Salaries for ground staff and customer service professionals are competitive:

• Ground Staff: KWD 300–500 per month
• Customer Service Staff: KWD 350–600 per month

Additional Benefits Include:

• Housing and transportation allowances
• Comprehensive health insurance
• Discounts on flight tickets for employees and their families

Requirements for Ground Staff Roles

Educational Qualifications:

• High school diploma or equivalent; a bachelor’s degree is advantageous.

Skills and Traits:

• Physical fitness to handle luggage and work in an airport environment.
• Strong organizational skills and attention to detail.
• Ability to work under pressure during busy travel times.

Experience:

• Entry-level positions typically require 1–2 years of customer-facing experience.

Requirements for Customer Service Roles

Educational Qualifications:

• High school diploma; higher education in communication or business is preferred.

Skills and Traits:

• Excellent interpersonal and problem-solving skills.
• Proficiency in English; knowledge of Arabic or other languages is a plus.
• Patience and the ability to handle challenging situations professionally.

Experience:

• Prior experience in customer service or hospitality is beneficial.

How to Apply for Ground Staff and Customer Service Jobs at Jazeera Airways

1. Visit the Official Careers Page: Check the Jazeera Airways website or platforms like LinkedIn for current vacancies.
2. Prepare Your Resume: Highlight your skills, experience, and customer service achievements.
3. Submit Your Application: Complete the online application form and attach necessary documents.
4. Follow Up: Stay updated on your application status and prepare for interviews.