Sharjah Electricity and Water Authority (SEWA)
Customer service representatives (CSRs) are the first point of contact for SEWA’s customers. They address inquiries, resolve complaints, and ensure a seamless experience, making their role crucial to maintaining SEWA’s reputation for reliability and efficiency.
Job Description & Details
Job Description of a Customer Service Representative
A customer service representative at SEWA assists customers with billing, service requests, and account management. They ensure that customer inquiries are handled promptly and professionally.
Key Responsibilities of Customer Service Representatives
- Responding to customer inquiries via phone, email, or in-person.
- Assisting with bill payments, account updates, and service applications.
- Resolving customer complaints and escalating complex issues to the relevant department.
- Providing information about SEWA’s services, tariffs, and policies.
- Maintaining accurate records of customer interactions and transactions.
Salaries for Customer Service Representatives at SEWA in the UAE
Entry-Level Salaries
- Entry-level customer service representatives earn between AED 3,000 and AED 5,000 per month.
Salaries for Experienced Representatives
- Experienced representatives can earn AED 6,000 to AED 10,000, depending on their expertise and performance.
Additional Benefits and Incentives
- Health insurance for employees and their families.
- Paid annual leave with airfare benefits for expatriates.
- Performance-based bonuses.
- End-of-service gratuity and pension plans.
Requirements to Work as a Customer Service Representative at SEWA
Educational Qualifications
- A high school diploma is required.
- A bachelor’s degree in business administration, communication, or a related field is advantageous.
Work Experience Requirements
- Entry-level positions may not require prior experience, but customer service experience is a plus.
- Senior roles typically require 3–5 years of experience in customer service or related fields.
Key Skills and Attributes for Success
- Strong communication and interpersonal skills.
- Proficiency in English and Arabic is highly preferred.
- Problem-solving abilities and a customer-focused mindset.
- Familiarity with CRM (Customer Relationship Management) systems.
- Patience and the ability to handle challenging situations professionally.
How to Apply for Customer Service Representative Jobs at SEWA
Online Application Process
- Visit the official SEWA Careers Portal.
- Search for available customer service roles and create an account.
- Upload your resume, educational certificates, and a tailored cover letter.
Recruitment Events and Walk-In Interviews
- SEWA organizes recruitment drives occasionally. Prepare the following:
- Updated CV and cover letter.
- Copies of educational and identification documents.
- Passport-sized photographs.