JobserviceHub
Customer service representatives are the backbone of Tadbeer’s operations, ensuring that both employers and domestic workers receive the support they need. If you’re looking for a customer service role in Dubai that combines problem-solving, communication, and a meaningful impact, Tadbeer offers excellent opportunities in a government-regulated environment.
Job Description & Details
Tadbeer centers are licensed by the UAE government to manage the recruitment, placement, and management of domestic workers such as maids, nannies, and drivers. Customer service representatives at Tadbeer are essential to ensuring smooth communication between employers and workers while maintaining compliance with UAE labor laws.
Why Work as a Customer Service Representative at Tadbeer in Dubai?
Dubai’s thriving job market and diverse population make it a prime location for customer service roles. Working at Tadbeer offers:
- Secure Employment: Job stability in a government-regulated sector.
- Career Growth: Opportunities to advance in customer service and workforce management.
- Meaningful Impact: Contribute to ethical labor practices and improved worker-employer relationships.
Responsibilities of a Customer Service Representative at Tadbeer
As a customer service representative, your key responsibilities include:
- Responding to customer inquiries via phone, email, or in-person visits.
- Resolving complaints and addressing concerns from both employers and workers.
- Explaining Tadbeer’s services, policies, and procedures to clients.
- Coordinating with recruitment officers and administrative staff to provide timely solutions.
- Maintaining records of customer interactions and feedback for continuous improvement.
Salary Expectations for Customer Service Representatives at Tadbeer
The salary for customer service representatives at Tadbeer is competitive and varies with experience:
| Position | Monthly Salary (AED) |
|---|---|
| Entry-Level Representative | 3,500 – 5,000 |
| Experienced Representative | 5,000 – 7,000 |
| Senior Customer Service Role | 7,000 – 9,000 |
Additional benefits include:
- Health insurance
- Paid annual leave
- Performance bonuses
Requirements for Customer Service Representative Roles
To qualify for this role, candidates must meet specific requirements:
- Educational Background:
- High school diploma is essential; a bachelor’s degree in business or communication is preferred.
- Skills:
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM software.
- Problem-solving and conflict resolution abilities.
- Experience:
- 1-2 years of customer service experience for entry-level roles.
- 3+ years for senior roles or team leads.
How to Apply for Customer Service Jobs at Tadbeer
Follow these steps to secure a customer service role at Tadbeer:
- Search for Open Positions:
- Prepare Your Resume and Cover Letter:
- Highlight your customer service experience, problem-solving skills, and technical proficiency.
- Submit Your Application:
- Ensure your documents are complete and up-to-date before submitting via the designated platform.
- Attend the Interview:
- Be ready to discuss your approach to handling customer inquiries and resolving complaints.