JobserviceHub
Americana Group, a major player in the food and beverage (F&B) industry, offers promising career opportunities for cashiers and customer service representatives in the UAE. These roles are essential for ensuring smooth operations and delivering exceptional customer service.
If you’re passionate about customer interactions and efficiency, joining Americana can be a rewarding step toward building a fulfilling career.
Job Description & Details
Working with Americana comes with numerous benefits:
- Career Growth: Opportunities for promotions and skill development.
- Dynamic Environment: Engage with customers in a fast-paced setting.
- Employee Benefits: Enjoy competitive salaries, allowances, and employee discounts.
Roles and Responsibilities of Cashiers
Cashiers play a crucial role in maintaining the financial and operational flow of Americana’s outlets.
Key responsibilities include:
- Transaction Management: Handling cash, credit, and digital payments accurately.
- Customer Assistance: Addressing billing inquiries and ensuring smooth checkout processes.
- Reconciliation: Balancing cash registers and preparing daily financial reports.
- Promotions: Informing customers about ongoing offers and discounts.
Roles and Responsibilities of Customer Service Representatives
Customer service representatives focus on creating positive customer experiences. Their duties include:
- Customer Support: Responding to inquiries about products, services, or promotions.
- Complaint Resolution: Handling concerns professionally and ensuring customer satisfaction.
- Product Promotion: Recommending menu items and upselling to meet sales targets.
- Feedback Collection: Gathering and reporting customer feedback to improve services.
Salaries for Cashiers & Customer Service Representatives at Americana
Salaries are competitive and vary based on experience:
- Cashiers: AED 3,500–5,500 per month
- Customer Service Representatives: AED 4,000–6,500 per month
Additional Benefits Include:
- Housing and transportation allowances
- Comprehensive health insurance
- Discounts on dining at Americana-managed restaurants
- Annual leave with airfare
Requirements for Cashier Roles
Educational Qualifications:
- High school diploma or equivalent.
Skills and Traits:
- Strong numeracy and accuracy in handling transactions.
- Proficiency in using point-of-sale (POS) systems.
- Friendly and approachable demeanor.
Experience:
- 1–2 years of experience in retail or hospitality roles is preferred.
Requirements for Customer Service Representative Roles
Educational Qualifications:
- High school diploma; a diploma in hospitality or business is a plus.
Skills and Traits:
- Excellent communication and interpersonal skills.
- Fluency in English; knowledge of additional languages is an advantage.
- Problem-solving and conflict resolution abilities.
Experience:
- 1–3 years of experience in customer service or F&B roles.
How to Apply for Cashier & Customer Service Representative Jobs at Americana
- Visit the Official Americana Careers Portal: Explore available positions on their website or platforms like LinkedIn.
- Search for Relevant Roles: Use keywords like “cashier” or “customer service” to find suitable openings.
- Prepare Your Resume: Highlight your customer service skills, technical expertise, and achievements.
- Submit Your Application: Follow the online process and upload the required documents.
- Prepare for Interviews: Be ready to discuss your experience and demonstrate your problem-solving abilities.