Call Centre Agent & Data Capturer Careers at ABSA

ABSA offers diverse career opportunities for individuals interested in roles such as Call Centre Agents and Data Capturers . These positions are essential to ensuring efficient customer service, accurate record-keeping, and the smooth operation of ABSA’s operations across the country.

• Call Centre Agent : Call Centre Agents serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing support for ABSA’s range of banking products and services. They play a critical role in maintaining customer satisfaction and upholding ABSA’s reputation for accessibility and reliability.
• Data Capturer : Data Capturers are responsible for entering, verifying, and managing data related to customer accounts, transactions, and other banking operations. Their work ensures accuracy and efficiency in record-keeping, which is vital for compliance and operational integrity.

Both roles contribute to ABSA’s mission of creating opportunities for its customers and communities while maintaining high standards of professionalism and service excellence.

Salaries for Call Centre Agent and Data Capturer Roles at ABSA in South Africa

Salaries for Call Centre Agents and Data Capturers at ABSA depend on factors such as experience, location, and specific responsibilities. Below is a general overview of salary ranges based on industry standards:

1. Entry-Level Positions :
   • Call Centre Agent : ZAR 10,000 – ZAR 15,000 per month (ZAR 120,000 – ZAR 180,000 per year).
   • Data Capturer : ZAR 10,000 – ZAR 14,000 per month (ZAR 120,000 – ZAR 168,000 per year).
2. Mid-Level Positions (3-5 years of experience) :
   • Senior Call Centre Agent : ZAR 15,000 – ZAR 20,000 per month (ZAR 180,000 – ZAR 240,000 per year).
   • Senior Data Capturer : ZAR 14,000 – ZAR 18,000 per month (ZAR 168,000 – ZAR 216,000 per year).
3. Supervisory or Specialized Roles (5+ years of experience) :
   • Team Leader/Supervisor (Call Centre) : ZAR 20,000 – ZAR 30,000+ per month (ZAR 240,000 – ZAR 360,000+ per year).
   • Data Capture Team Leader : ZAR 18,000 – ZAR 25,000+ per month (ZAR 216,000 – ZAR 300,000+ per year).

In addition to base salaries, ABSA employees often receive benefits such as medical aid contributions, retirement funds, performance-based bonuses, and discounts on banking products.

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Requirements for Call Centre Agent and Data Capturer Positions at ABSA

To qualify for a Call Centre Agent or Data Capturer position at ABSA in South Africa, candidates must meet certain educational, technical, and personal requirements:

Educational Requirements:

• A high school diploma or equivalent (Matric) is the minimum requirement for both roles.
• A certificate or short course in customer service, office administration, or data entry can be advantageous but is not always mandatory.

How to Apply for Call Centre Agent and Data Capturer Jobs at ABSA

Applying for a Call Centre Agent or Data Capturer position at ABSA involves several steps. Here’s a guide to help you through the process:

Official Website

• Visit the official website of ABSA Group : www.absa.africa
• Navigate to the “Careers” or “Job Opportunities” section to view current internship and job openings.
• Create an account, upload your CV/resume, and apply directly to the positions that match your qualifications.