Call Centre Agent & Client Service Administrator Careers at Momentum Metropolitan

Momentum Metropolitan offers diverse career opportunities for individuals interested in roles as Call Centre Agents and Client Service Administrators . These positions are essential to ensuring exceptional customer service, resolving client inquiries, and supporting the company’s mission of delivering world-class financial solutions.

• Call Centre Agent : Call Centre Agents handle inbound and outbound calls, emails, and other communication channels to assist clients with queries related to insurance policies, investments, claims, and general support. Their work ensures that customers receive timely, professional, and accurate assistance.
• Client Service Administrator : Client Service Administrators provide administrative and operational support to ensure smooth client interactions. They assist with policy updates, document processing, account management, and other administrative tasks to enhance customer satisfaction.

Both roles contribute to Momentum Metropolitan’s mission of building lasting relationships with clients by delivering reliable and efficient services.

Salaries for Call Centre Agent & Client Service Administrator Roles at Momentum Metropolitan

Salaries for Call Centre Agents and Client Service Administrators at Momentum Metropolitan depend on factors such as experience, location, and specific responsibilities. Below is a general overview of salary ranges based on industry standards:

1. Entry-Level Positions :
   • Call Centre Agent : ZAR 8,000 – ZAR 12,000 per month (ZAR 96,000 – ZAR 144,000 per year).
   • Client Service Administrator : ZAR 10,000 – ZAR 15,000 per month (ZAR 120,000 – ZAR 180,000 per year).
2. Mid-Level Positions (3-5 years of experience) :
   • Senior Call Centre Agent : ZAR 12,000 – ZAR 18,000 per month (ZAR 144,000 – ZAR 216,000 per year).
   • Experienced Client Service Administrator : ZAR 15,000 – ZAR 20,000 per month (ZAR 180,000 – ZAR 240,000 per year).
3. Supervisory or Specialized Roles (5+ years of experience) :
   • Team Leader/Supervisor : ZAR 20,000 – ZAR 30,000+ per month (ZAR 240,000 – ZAR 360,000+ per year).
   • Operations Manager/Coordinator : ZAR 30,000 – ZAR 45,000+ per month (ZAR 360,000 – ZAR 540,000+ per year).

In addition to base salaries, Momentum Metropolitan employees often receive benefits such as medical aid contributions, retirement funds, performance-based bonuses, and opportunities for career advancement within the organization.

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Requirements for Call Centre Agent & Client Service Administrator Positions at Momentum Metropolitan

To qualify for a Call Centre Agent or Client Service Administrator position at Momentum Metropolitan in South Africa, candidates must meet certain educational, technical, and personal requirements:

Educational Requirements:

• A high school diploma or equivalent (Matric) is typically required.
• Additional qualifications in customer service, business administration, or finance (e.g., short courses or diplomas) can be advantageous but are not always mandatory.

How to Apply for Call Centre Agent & Client Service Administrator Jobs at Momentum Metropolitan

Applying for a Call Centre Agent or Client Service Administrator position at Momentum Metropolitan involves several steps. Here’s a guide to help you through the process:

Official Website

• Visit the official website of Momentum : www.momentum.co.za 
• Navigate to the “Careers” or “Job Opportunities” section to view current internship and job openings.
• Create an account, upload your CV/resume, and apply directly to the positions that match your qualifications.