Call Centre Agent and Receptionist Careers at MTN

MTN offers diverse career opportunities for individuals interested in roles as Call Centre Agents and Receptionists . These positions are essential to ensuring excellent customer service, efficient communication, and operational support across MTN’s operations in South Africa.

• Call Centre Agent : Call Centre Agents are responsible for handling customer inquiries, resolving issues, and providing information about MTN’s products and services via phone, email, or chat. Their work ensures that customers receive timely and professional support.
• Receptionist : Receptionists serve as the first point of contact for visitors, clients, and employees at MTN offices. They manage front desk operations, including answering calls, scheduling appointments, and maintaining a welcoming environment.

Both roles contribute to MTN’s mission of delivering exceptional customer experiences while fostering a professional and customer-centric culture. Working as a Call Centre Agent or Receptionist at MTN offers rewarding opportunities to contribute to the success of one of Africa’s leading telecommunications companies.

Salaries for Call Centre Agents and Receptionists at MTN depend on factors such as experience, location, and specific responsibilities. Below is a general overview of salary ranges based on industry standards:

1. Entry-Level Positions :
   • Call Centre Agent : ZAR 8,000 – ZAR 12,000 per month (ZAR 96,000 – ZAR 144,000 per year).
   • Receptionist : ZAR 8,000 – ZAR 12,000 per month (ZAR 96,000 – ZAR 144,000 per year).
2. Mid-Level Positions (3-5 years of experience) :
   • Senior Call Centre Agent : ZAR 12,000 – ZAR 18,000 per month (ZAR 144,000 – ZAR 216,000 per year).
   • Senior Receptionist/Team Leader : ZAR 12,000 – ZAR 15,000 per month (ZAR 144,000 – ZAR 180,000 per year).
3. Supervisory or Specialized Roles (5+ years of experience) :
   • Call Centre Supervisor/Team Leader : ZAR 18,000 – ZAR 25,000+ per month (ZAR 216,000 – ZAR 300,000+ per year).
   • Office Administrator/Coordinator : ZAR 15,000 – ZAR 22,000+ per month (ZAR 180,000 – ZAR 264,000+ per year).

In addition to base salaries, MTN employees often receive benefits such as medical aid contributions, retirement funds, performance-based bonuses, and opportunities for career advancement within the organization.

General Worker and Cleaner Careers at MTN South Africa

Requirements for Call Centre Agent and Receptionist Positions at MTN

To qualify for a Call Centre Agent or Receptionist position at MTN in South Africa, candidates must meet certain educational, technical, and personal requirements:

Educational Requirements:

• A high school diploma or equivalent (Matric) is typically required.
• Additional qualifications in customer service, office administration, or business-related fields (e.g., short courses or diplomas) can be advantageous but are not always mandatory.

How to Apply for Call Centre Agent and Receptionist Jobs at MTN

Applying for a Call Centre Agent or Receptionist position at MTN involves several steps. Here’s a guide to help you through the process:

Official Website

• Visit the official website of MTN South Africa : www.mtn.co.za .
• Navigate to the “Careers” or “Job Opportunities” section to view current internship and job openings.
• Create an account, upload your CV/resume, and apply directly to the positions that match your qualifications.