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FlySafair’s call centre jobs in the Western Cape offer exciting opportunities for job seekers in the Cape Town area. As one of South Africa’s leading low-cost airlines, FlySafair operates a significant call centre hub in Cape Town, creating job openings for residents in the Western Cape region.
FlySafair, a wholly-owned subsidiary of Safair (Pty) Ltd, is South Africa’s premier low-cost airline, managing customer service operations that support its hub at Cape Town International Airport (CPT). These roles involve assisting passengers with bookings, inquiries, and travel support in a dynamic, fast-paced environment.
This guide provides an overview of FlySafair’s call centre career opportunities in the Western Cape, the latest job openings, employee salaries and benefits, required qualifications and skills and how to apply.
List of Organizations in Western Cape That Hire Frequently
The Western Cape’s aviation and customer service sector, centered around Cape Town and Cape Town International Airport, supports robust hiring for call centre roles.
Based on recent data from za.jobservicehub, Indeed, and FlySafair announcements as of 2025, the following organizations frequently hire for call centre or customer service roles in or supporting FlySafair’s operations in the Western Cape:
- FlySafair: The primary employer, hiring for call centre roles like Customer Service Agent, with applications via the FlySafair careers portal and occasional walk-in interviews in Cape Town. (Postings: 4–5 monthly on FlySafair careers site and Indeed).
- Airlink: Regional airline recruiting for customer service and call centre roles in the Western Cape. (Listings: 2–3 monthly on Airlink careers site).
- South African Airways (SAA): National carrier hiring for call centre and customer support roles in Cape Town. (Vacancies: 1–3 monthly on SAA careers site).
- Comair Limited: Operator of Kulula and British Airways flights, offering call centre positions in the Western Cape. (Hiring: 1–2 roles/month via Comair careers site).
Walk-in interviews are occasionally held in Cape Town (e.g., Bellville, Century City) for call centre roles, accessible to residents across the Western Cape.
Latest Call Centre Job Opportunities in FlySafair Western Cape
FlySafair offers a range of call centre roles in Cape Town, both on-site and potentially remote, to support its operations at Cape Town International Airport. Below are some of the most frequently available positions:
Customer Service Agent (Call Centre)
- Responsibilities: Handling inbound and outbound calls, resolving customer queries, providing flight information, assisting with bookings, cancellations, and complaints, and ensuring a positive customer experience.
- Skills Needed: Excellent communication skills, patience, problem-solving abilities, and proficiency in using customer service software.
Reservations Agent
- Responsibilities: Assisting customers with flight reservations, ticketing, itinerary changes, and special requests.
- Skills Needed: Attention to detail, multitasking, and knowledge of reservation systems.
Complaints Resolution Specialist
- Responsibilities: Addressing and resolving escalated customer complaints, ensuring timely follow-ups, and maintaining high levels of customer satisfaction.
- Skills Needed: Strong interpersonal skills, conflict resolution abilities, and emotional intelligence.
Technical Support Agent
- Responsibilities: Providing technical assistance to customers regarding online bookings, website issues, mobile app functionality, and payment processing.
- Skills Needed: Technical proficiency, troubleshooting skills, and familiarity with IT systems.
Salary and Employee Benefits at FlySafair Call Centre in Western Cape
Salaries for FlySafair call centre roles in the Western Cape are competitive for the aviation industry, based on data from za.jobservicehub, Indeed, and employee reviews as of October 2025. Entry-level roles like Customer Service Agent start at ZAR 15,000–22,000/month (ZAR 180,000–264,000/year for 40-hour weeks), slightly lower than Gauteng’s ZAR 16,000–23,000/month due to the region’s cost of living.
| Job Type | Average Monthly Salary (ZAR) | Additional Benefits |
|---|---|---|
| Customer Service Agent | 15,000–22,000 | Health insurance, remote work options |
| Reservations Agent | 15,500–22,500 | Health insurance, remote work options |
| Complaints Resolution Specialist | 16,000–23,000 | Health insurance, remote work options |
| Technical Support Agent | 16,000–23,000 | Health insurance, remote work options |
Qualifications and Skills Required to Work at FlySafair Call Centre in Western Cape
FlySafair call centre roles in the Western Cape require basic qualifications, with training provided for entry-level positions.
Education and Qualifications
- High school diploma (Grade 12/Matric) or equivalent required.
- Diploma in customer service, hospitality, or call centre management is an asset but not mandatory.
Experience
- No prior experience required for entry-level roles; 1–2 years in customer service or call centres is preferred.
- Previous experience in aviation or hospitality strengthens applications.
How to Apply for FlySafair Call Centre Jobs in Western Cape
To apply for FlySafair call centre jobs in the Western Cape, follow these steps, ensuring compliance with the airline’s secure application process:
- Visit the FlySafair Careers Website (www.flysafair.co.za/careers) to search for call centre vacancies in Cape Town, and filter for roles like Customer Service Agent.
- Submit applications via the FlySafair careers portal or job platforms like Indeed (www.indeed.co.za).
- Check for walk-in interview schedules at FlySafair’s Cape Town office or recruitment events in Bellville or Century City.