Amazon Customer Service Jobs Saint-Hubert, QC | Remote & Office

Amazon is one of the largest employers in Saint-Hubert, Quebec, offering a wide range of job opportunities, including remote and office-based customer service roles. Located near Montreal, Saint-Hubert serves as a key logistics and customer service hub for Amazon’s operations in Eastern Canada.

Whether you’re looking for full-time, part-time, or flexible schedules, Amazon’s customer service roles are ideal for individuals seeking stable employment with opportunities for career growth. Amazon is known for its employee-focused culture, competitive wages, comprehensive benefits, and innovative work environment.

With numerous customer service centers and remote work options across Quebec, Amazon is a top choice for students, parents, retirees and professionals alike.

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Key Responsibilities

As a Customer Service Representative (remote or office-based) at Amazon in Saint-Hubert, your responsibilities may include:

1. Assisting Customers:
   • Resolving customer inquiries via phone, email, or chat.
   • Providing accurate and timely information about products, services, and policies.
   • Addressing issues such as order tracking, returns, refunds, and technical support.
2. Problem Solving:
   • Troubleshooting and resolving customer complaints efficiently.
   • Escalating complex issues to senior support teams when necessary.
3. Maintaining Quality Standards:
   • Adhering to Amazon’s high standards for customer service and communication.
   • Meeting performance metrics such as call handling time, customer satisfaction scores, and productivity.
4. Collaborating with Teams:
   • Working closely with other departments (e.g., logistics, billing, and technical support) to resolve customer issues.
   • Participating in team meetings and training sessions to improve skills and knowledge.
5. Remote Work Expectations (if applicable):
   • Ensuring a reliable internet connection and proper workspace setup.
   • Adhering to Amazon’s remote work policies and maintaining professionalism in a home office environment.

Salaries for Customer Service Jobs at Amazon in Saint-Hubert

Wages and salaries for customer service roles at Amazon vary based on experience, location, and whether the position is remote or office-based. Here’s a general breakdown:

Customer Service Representative:

• Starting Pay: CAD 18.00 – CAD 25.00 per hour (depending on experience and role).
• Performance Bonuses: Additional income through performance-based incentives.
• Remote Work Stipends: Some remote positions may offer stipends for home office setup or internet costs.

Additional Benefits:

• Health, dental, and vision insurance (for eligible employees).
• Paid time off and parental leave.
• Employee discounts on Amazon products and services.
• Retirement savings plans (e.g., RRSP matching programs).
• Tuition assistance and upskilling programs through Amazon’s Career Choice program.

Requirements for Customer Service Jobs at Amazon in Saint-Hubert

The requirements for customer service roles are straightforward, making these positions accessible to individuals with varying levels of experience. Here are the general guidelines:

1. Education

• High school diploma or equivalent (preferred but not always required).
• No formal post-secondary education is typically required for entry-level roles.

2. Skills

• Communication Skills: Excellent verbal and written communication skills (bilingualism in French and English is often an asset).
• Problem-Solving Abilities: Ability to analyze and resolve customer issues effectively.
• Technical Skills: Comfort using computers, customer service software, and communication tools (e.g., phones, chat platforms).
• Patience and Empathy: Ability to remain calm and professional while assisting frustrated customers.
• Time Management: Efficiently managing multiple tasks and meeting performance targets.

3. Experience

• No prior experience is required for most entry-level roles.
• Previous customer service, call center, or retail experience is advantageous but not mandatory.

4. Remote Work Requirements (if applicable):

• Reliable high-speed internet connection.
• Quiet and professional workspace free from distractions.
• Access to a computer or laptop that meets Amazon’s technical specifications.

How to Apply for Customer Service Jobs at Amazon in Saint-Hubert

1. Visit the Amazon Careers Website

• Amazon advertises job vacancies on its official careers portal:
  • Amazon Careers Portal: www.amazon.jobs