Call Center Representative and Concierge

Call Center Representatives and Concierge staff are essential to providing exceptional customer service at the Mall of the Emirates, one of the most prestigious shopping and entertainment destinations in Dubai, UAE.

These roles involve assisting visitors, resolving inquiries, and ensuring a seamless experience for guests. Below is an overview of these positions, including salaries, requirements, and how to apply.

Overview of Call Center Representative and Concierge Roles

1. Call Center Representative:
   • Handles incoming calls and responds to customer inquiries about mall services, stores, events, and facilities.
   • Assists with booking tickets for Ski Dubai, VOX Cinemas, and other attractions.
   • Resolves customer complaints and escalates issues to the appropriate department when necessary.
   • Maintains accurate records of customer interactions and feedback.
2. Concierge:
   • Provides personalized assistance to mall visitors, including directions, recommendations, and information about stores and events.
   • Assists with booking services, such as valet parking, restaurant reservations, and event tickets.
   • Ensures a high level of customer satisfaction by addressing visitor needs promptly and professionally.
   • Works closely with other departments to provide a seamless guest experience.

Salaries for Call Center Representatives and Concierge Staff

Salaries for these roles at the Mall of the Emirates vary based on experience, qualifications, and the employer (mall management or a third-party service provider). Here’s an approximate range:

• Call Center Representative: AED 3,000–5,500 per month
• Concierge: AED 4,000–7,000 per month

These figures are estimates and may vary depending on the candidate’s experience and the specific employer.

• Security Guard and CCTV Operator

Requirements for Call Center Representatives and Concierge Staff

Call Center Representative:

1. Educational Qualifications:
   • High school diploma or equivalent; a bachelor’s degree is a plus.
2. Experience:
   • Previous experience in a call center or customer service role is preferred.
3. Skills:
   • Excellent communication and interpersonal skills.
   • Proficiency in English (additional languages like Arabic are a plus).
   • Strong problem-solving and multitasking abilities.
   • Familiarity with CRM software and call center systems.
4. Language:
   • Fluency in English is essential; knowledge of Arabic or other languages is an advantage.

Concierge:

1. Educational Qualifications:
   • High school diploma or equivalent; a degree in hospitality or tourism is a plus.
2. Experience:
   • Previous experience in a concierge, hospitality, or customer service role is preferred.
3. Skills:
   • Exceptional customer service and communication skills.
   • Ability to handle multiple tasks and work in a fast-paced environment.
   • Knowledge of the mall’s facilities, stores, and services.
4. Language:
   • Fluency in English is essential; knowledge of Arabic or other languages is a plus.

How to Apply for Call Center Representative and Concierge Roles

1. Online Application:
   • Visit the official Majid Al Futtaim Careers website (Majid Al Futtaim operates the Mall of the Emirates).
   • Search for open positions related to call center representative or concierge.
   • Submit your resume/CV and complete the online application form.
2. Third-Party Service Providers:
   • Some roles may be managed by third-party service providers. Research and apply directly to these companies.
3. Prepare Your Documents:
   • Update your resume to highlight relevant experience and skills.
   • Include a cover letter if required, emphasizing your interest in the role and your qualifications.
4. Walk-In Interviews:
   • Some employers may conduct walk-in interviews. Keep an eye on their websites or social media for announcements.