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Holiday Inn, part of the InterContinental Hotels Group (IHG), is a global leader in hospitality with a reputation for offering exceptional guest experiences. Operating multiple properties across the UAE, Holiday Inn employs talented individuals in diverse roles, including front desk receptionists, who are vital to the guest experience.
Job Description & Details
Front desk receptionists are the first point of contact for guests, representing the hotel’s brand and setting the tone for their stay. Their role is critical in ensuring smooth check-ins, resolving guest queries, and creating a welcoming atmosphere.
Career Opportunities for Front Desk Receptionists at Holiday Inn UAE
Job Description of a Front Desk Receptionist
A front desk receptionist at Holiday Inn is responsible for managing guest interactions, processing reservations, and coordinating with other departments to ensure guest satisfaction. This role demands a balance of professionalism, efficiency, and exceptional customer service skills.
Key Responsibilities and Duties
- Greeting and welcoming guests upon arrival.
- Handling check-ins and check-outs efficiently.
- Answering guest inquiries about the hotel, local attractions, and services.
- Processing room reservations and handling payment transactions.
- Coordinating with housekeeping, maintenance, and other departments to meet guest requests.
Salaries for Front Desk Receptionists at Holiday Inn UAE
Entry-Level Salaries
Entry-level receptionists can expect a salary between AED 2,500 and AED 4,000 per month, depending on the hotel’s location and the candidate’s qualifications.
Mid-Level and Experienced Salaries
Experienced receptionists with 2–5 years of experience may earn AED 5,000 to AED 7,000 monthly. Supervisory or senior receptionist roles may offer even higher pay.
Perks and Benefits
- Free or subsidized accommodation and meals during shifts.
- Health insurance and annual leave.
- Performance-based bonuses and incentives.
- Employee discounts on hotel stays and dining.
Requirements to Work as a Front Desk Receptionist at Holiday Inn UAE
Educational Qualifications
- A high school diploma is required.
- A diploma or degree in hospitality management or related fields is advantageous.
Work Experience
- 1–3 years of experience in a customer-facing role, preferably in hospitality, is preferred.
- Prior experience with reservation systems or property management software is a plus.
Essential Skills and Attributes
- Strong communication and interpersonal skills.
- Proficiency in English; knowledge of Arabic or additional languages is a bonus.
- Ability to multitask and stay calm under pressure.
- Familiarity with computer systems, including Microsoft Office and hotel booking software.
How to Apply for Front Desk Receptionist Jobs at Holiday Inn UAE
Online Application Process
- Visit the IHG careers website.
- Create a professional profile, upload your CV, and apply for relevant front desk positions.
- Highlight customer service experience and hospitality skills in your application.
Walk-In Interviews
Holiday Inn frequently conducts walk-in interviews for urgent recruitment needs. Ensure you bring:
- An updated CV.
- Passport-sized photographs.
- Copies of your educational certificates and identification documents.