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FlySafair’s call centre jobs in the North West offer limited opportunities for job seekers in the Mahikeng area. As one of South Africa’s leading low-cost airlines, FlySafair supports customer service operations in the North West, creating job openings for residents in the region.
This guide provides an overview of FlySafair’s call centre career opportunities in the North West, the latest job openings, employee salaries and benefits, required qualifications and skills, and how to apply.
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List of Organizations in North West That Hire Frequently
The North West’s aviation and customer service sector, centered around Mahikeng and Mahikeng Airport, supports minimal hiring for call centre roles due to the region’s very small scale compared to Bloemfontein or Gqeberha.
Based on recent data from za.jobservicehub, Indeed and FlySafair announcements as of October 2025, the following organizations occasionally hire for call centre or customer service roles in or supporting FlySafair’s operations in the North West:
- FlySafair: The primary employer, hiring for call centre roles like Customer Service Agent, primarily remote, with applications via the FlySafair careers portal. (Postings: 1–2 monthly on FlySafair careers site and Indeed).
- Airlink: Regional airline recruiting for customer service and call centre roles, occasionally including remote positions for North West residents. (Listings: 1 monthly on Airlink careers site).
Walk-in interviews are rarely held in Mahikeng (e.g., Mmabatho, Riviera Park) for call centre roles, with most applications processed online.
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Latest Call Centre Job Opportunities in FlySafair North West
FlySafair offers a limited range of call centre roles in the North West, primarily remote, to support its operations at Mahikeng Airport. Below are some of the most frequently available positions:
Customer Service Agent (Call Centre)
- Responsibilities: Handling inbound and outbound calls, resolving customer queries, providing flight information, assisting with bookings, cancellations, and complaints, and ensuring a positive customer experience.
- Skills Needed: Excellent communication skills, patience, problem-solving abilities, and proficiency in using customer service software.
Reservations Agent
- Responsibilities: Assisting customers with flight reservations, ticketing, itinerary changes, and special requests.
- Skills Needed: Attention to detail, multitasking, and knowledge of reservation systems.
Complaints Resolution Specialist
- Responsibilities: Addressing and resolving escalated customer complaints, ensuring timely follow-ups, and maintaining high levels of customer satisfaction.
- Skills Needed: Strong interpersonal skills, conflict resolution abilities, and emotional intelligence.
Technical Support Agent
- Responsibilities: Providing technical assistance to customers regarding online bookings, website issues, mobile app functionality, and payment processing.
- Skills Needed: Technical proficiency, troubleshooting skills, and familiarity with IT systems.
Salary and Employee Benefits at FlySafair Call Centre in North West
Salaries for FlySafair call centre roles in the North West are competitive for the aviation industry in smaller regions, based on data from za.jobservicehub, Indeed, and employee reviews as of October 2025. Entry-level roles like Customer Service Agent start at ZAR 9,000–14,500/month (ZAR 108,000–174,000/year for 40-hour weeks), slightly lower than Free State’s ZAR 9,500–15,000/month due to the region’s lower cost of living.
| Job Type | Average Monthly Salary (ZAR) | Additional Benefits |
|---|---|---|
| Customer Service Agent | 9,000–14,500 | Health insurance, remote work options |
| Reservations Agent | 9,500–15,000 | Health insurance, remote work options |
| Complaints Resolution Specialist | 10,000–15,500 | Health insurance, remote work options |
| Technical Support Agent | 10,000–15,500 | Health insurance, remote work options |
Qualifications and Skills Required to Work at FlySafair Call Centre in North West
FlySafair call centre roles in the North West require basic qualifications, with training provided for entry-level positions.
Education and Qualifications
- High school diploma (Grade 12/Matric) or equivalent required.
- Diploma in customer service, hospitality, or call centre management is an asset but not mandatory.
Experience
- No prior experience required for entry-level roles; 1–2 years in customer service or call centres is preferred.
- Previous experience in aviation or hospitality strengthens applications.
How to Apply for FlySafair Call Centre Jobs in North West
To apply for FlySafair call centre jobs in the North West, follow these steps, ensuring compliance with the airline’s secure application process:
- Visit the FlySafair Careers Website (www.flysafair.co.za/careers) to search for call centre vacancies in Mahikeng, and filter for roles like Customer Service Agent.