JOB DESCRIPTION: The Head of Contact Center Operations oversees the performance of all the Contact Center Operators. They provide leadership, coaching and support to their team, and develop plans to achieve the call center targets. They will be responsible for managing rosters, training staff, allocating duties, hiring and firing staff and handling problems or queries that require a higher level …
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Accounts Officer
We are on a mission to create a culture of reading across Africa, leading to a continent of successful families. As a team, we value people and are committed to integrity and excellence. We thrive on innovation and creativity and this explains our flexible and fun-filled working environment. The interplay of success, grace, and glory remains evident in the execution …
Read More »Administrative Assistant
This position reports directly to the director or general manager. This position is crucial and indispensable to the company’s success. Responsibilities/Duties Recruiting and Staffing in liaison with the General Manager. Performance management and improvement systems. Administering company policies and procedures Prepare Report and Presentations Receiving Guests and Monitoring enquires Managing Social Media Platforms Employee safety, welfare, wellness, and health. Management or …
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ABOUT THE COMPANY Cloudware is a fast-growing pan-African technology company helping businesses across key sectors to deliver on their digital transformation ambitions. The organisation has physical presence in 2 countries and unassailable digital footprints across 8 countries. Cloudware is a 2-time Winner of the Microsoft Partner of the Year Awards, 1-time Winner of the Sophos Emerging Partner of the year …
Read More »Programme Management Specialist – USAID (West Africa)
About the Job The USAID/West Africa Mission is seeking a highly motivated and qualified individual for the position of Programme Management Specialist – office of Transitions Initiatives (OTI). The Office of Transitions Initiatives (OTI) is a crisis response unit for USAID. To ensure effective rapid responses to emerging deployed and empowered to provide technical guidance and approvals in country. Responsibilities The incumbent …
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