{"id":48396,"date":"2026-03-09T21:31:52","date_gmt":"2026-03-09T21:31:52","guid":{"rendered":"https:\/\/www.jobservicehub.com\/ca\/?post_type=job_listing&#038;p=48396"},"modified":"2026-03-09T21:31:52","modified_gmt":"2026-03-09T21:31:52","slug":"call-center-representative-and-concierge","status":"publish","type":"job_listing","link":"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/","title":{"rendered":"Call Center Representative and Concierge"},"content":{"rendered":"<p><strong>Call Center Representatives<\/strong> and <strong>Concierge<\/strong> staff are essential to providing exceptional customer service at the <strong>Mall of the Emirates<\/strong>, one of the most prestigious shopping and entertainment destinations in Dubai, UAE.<\/p>\n<p>These roles involve assisting visitors, resolving inquiries, and ensuring a seamless experience for guests. Below is an overview of these positions, including salaries, requirements, and how to apply.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Overview_of_Call_Center_Representative_and_Concierge_Roles\"><\/span><strong>Overview of Call Center Representative and Concierge Roles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol start=\"1\">\n<li><strong>Call Center Representative<\/strong>:\n<ul>\n<li>Handles incoming calls and responds to customer inquiries about mall services, stores, events, and facilities.<\/li>\n<li>Assists with booking tickets for Ski Dubai, VOX Cinemas, and other attractions.<\/li>\n<li>Resolves customer complaints and escalates issues to the appropriate department when necessary.<\/li>\n<li>Maintains accurate records of customer interactions and feedback.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Concierge<\/strong>:\n<ul>\n<li>Provides personalized assistance to mall visitors, including directions, recommendations, and information about stores and events.<\/li>\n<li>Assists with booking services, such as valet parking, restaurant reservations, and event tickets.<\/li>\n<li>Ensures a high level of customer satisfaction by addressing visitor needs promptly and professionally.<\/li>\n<li>Works closely with other departments to provide a seamless guest experience.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Salaries_for_Call_Center_Representatives_and_Concierge_Staff\"><\/span><strong>Salaries for Call Center Representatives and Concierge Staff<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Salaries for these roles at the Mall of the Emirates vary based on experience, qualifications, and the employer (mall management or a third-party service provider). Here\u2019s an approximate range:<\/p>\n<ul>\n<li><strong>Call Center Representative<\/strong>: AED 3,000\u20135,500 per month<\/li>\n<li><strong>Concierge<\/strong>: AED 4,000\u20137,000 per month<\/li>\n<\/ul>\n<p>These figures are estimates and may vary depending on the candidate\u2019s experience and the specific employer.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/mall-of-the-emirates-security-guard-and-cctv-operator\/\">Security Guard and CCTV Operator<\/a><\/strong><\/li>\n<\/ul>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Requirements_for_Call_Center_Representatives_and_Concierge_Staff\"><\/span><strong>Requirements for Call Center Representatives and Concierge Staff<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Call_Center_Representative\"><\/span><strong>Call Center Representative<\/strong>:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol start=\"1\">\n<li><strong>Educational Qualifications<\/strong>:\n<ul>\n<li>High school diploma or equivalent; a bachelor\u2019s degree is a plus.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Experience<\/strong>:\n<ul>\n<li>Previous experience in a call center or customer service role is preferred.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Skills<\/strong>:\n<ul>\n<li>Excellent communication and interpersonal skills.<\/li>\n<li>Proficiency in English (additional languages like Arabic are a plus).<\/li>\n<li>Strong problem-solving and multitasking abilities.<\/li>\n<li>Familiarity with CRM software and call center systems.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Language<\/strong>:\n<ul>\n<li>Fluency in English is essential; knowledge of Arabic or other languages is an advantage.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Concierge\"><\/span><strong>Concierge<\/strong>:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol start=\"1\">\n<li><strong>Educational Qualifications<\/strong>:\n<ul>\n<li>High school diploma or equivalent; a degree in hospitality or tourism is a plus.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Experience<\/strong>:\n<ul>\n<li>Previous experience in a concierge, hospitality, or customer service role is preferred.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Skills<\/strong>:\n<ul>\n<li>Exceptional customer service and communication skills.<\/li>\n<li>Ability to handle multiple tasks and work in a fast-paced environment.<\/li>\n<li>Knowledge of the mall\u2019s facilities, stores, and services.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Language<\/strong>:\n<ul>\n<li>Fluency in English is essential; knowledge of Arabic or other languages is a plus.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Apply_for_Call_Center_Representative_and_Concierge_Roles\"><\/span><strong>How to Apply for Call Center Representative and Concierge Roles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol start=\"1\">\n<li><strong>Online Application<\/strong>:\n<ul>\n<li>Visit the official <a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/mall-of-emirates-careers-walk-in-interviews-hiring-in-dubai\/\"><strong>Majid Al Futtaim Careers<\/strong><\/a> website (Majid Al Futtaim operates the Mall of the Emirates).<\/li>\n<li>Search for open positions related to call center representative or concierge.<\/li>\n<li>Submit your resume\/CV and complete the online application form.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Third-Party Service Providers<\/strong>:\n<ul>\n<li>Some roles may be managed by third-party service providers. Research and apply directly to these companies.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Prepare Your Documents<\/strong>:\n<ul>\n<li>Update your resume to highlight relevant experience and skills.<\/li>\n<li>Include a cover letter if required, emphasizing your interest in the role and your qualifications.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Walk-In Interviews<\/strong>:\n<ul>\n<li>Some employers may conduct walk-in interviews. Keep an eye on their websites or social media for announcements.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/#Overview_of_Call_Center_Representative_and_Concierge_Roles\" >Overview of Call Center Representative and Concierge Roles<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/#Salaries_for_Call_Center_Representatives_and_Concierge_Staff\" >Salaries for Call Center Representatives and Concierge Staff<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/#Requirements_for_Call_Center_Representatives_and_Concierge_Staff\" >Requirements for Call Center Representatives and Concierge Staff<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/#Call_Center_Representative\" >Call Center Representative:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/#Concierge\" >Concierge:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/#How_to_Apply_for_Call_Center_Representative_and_Concierge_Roles\" >How to Apply for Call Center Representative and Concierge Roles<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"author":1,"featured_media":48343,"template":"","meta":{"_promoted":"","_job_location":"Dubai - United Arab Emirates","_application":"admin@jobservicehub.com","_company_name":"Mall Of Emirates","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"200500","_job_salary_currency":"AED","_job_salary_unit":"YEAR","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"job-categories":[438],"job-types":[2],"class_list":{"0":"post-48396","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mall Of Emirates: Call Center Representative and Concierge - May 2026<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-center-representative-and-concierge\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mall Of Emirates: Call Center Representative and Concierge - 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