{"id":44780,"date":"2026-05-02T13:28:41","date_gmt":"2026-05-02T13:28:41","guid":{"rendered":"https:\/\/www.jobservicehub.com\/ca\/?post_type=job_listing&#038;p=44780"},"modified":"2026-05-02T13:28:41","modified_gmt":"2026-05-02T13:28:41","slug":"it-customer-service-support-abu-dhabi-duty-free","status":"publish","type":"job_listing","link":"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/","title":{"rendered":"IT &#038; Customer Service Support"},"content":{"rendered":"<p>Abu Dhabi Duty Free, a premier retail hub at Abu Dhabi International Airport, offers exciting career opportunities in <strong>IT and customer service support<\/strong>. These roles are essential to maintaining operational efficiency and delivering exceptional service to millions of travelers each year.<\/p>\n<p>If you\u2019re skilled in technology or customer service, Abu Dhabi Duty Free provides a dynamic and rewarding environment to grow your career.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Job_Description_Details\"><\/span><strong>Job Description &amp; Details\u00a0\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"p1\">Part of Abu Dhabi Airports, Abu Dhabi Duty Free excels in luxury shopping, dining, and convenience for travelers, making it a top choice for professionals in IT and customer service.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/cashiers-sales-associates-abu-dhabi-duty-free\/\">Cashiers &amp; Sales Associates &#8211; Abu Dhabi &#8211; United Arab Emirates <\/a><\/strong><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Why_Work_in_IT_Customer_Service_Support_at_Abu_Dhabi_Duty_Free\"><\/span><strong>Why Work in IT &amp; Customer Service Support at Abu Dhabi Duty Free?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Working in these roles offers:<\/p>\n<ul>\n<li><strong>Career Growth:<\/strong> Access to training programs and internal promotions.<\/li>\n<li><strong>Dynamic Environment:<\/strong> Exposure to advanced technologies and global customers.<\/li>\n<li><strong>Comprehensive Benefits:<\/strong> Tax-free income, allowances, and employee discounts.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Roles_and_Responsibilities_of_IT_Support_Specialists\"><\/span><strong>Roles and Responsibilities of IT Support Specialists<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>IT support specialists ensure the smooth operation of Abu Dhabi Duty Free\u2019s technological infrastructure. Responsibilities include:<\/p>\n<ul>\n<li><strong>System Maintenance:<\/strong> Monitoring and maintaining IT systems and networks.<\/li>\n<li><strong>Troubleshooting:<\/strong> Resolving technical issues faced by staff or systems.<\/li>\n<li><strong>Software Support:<\/strong> Managing retail and customer service applications.<\/li>\n<li><strong>Upgrades and Security:<\/strong> Implementing system updates and ensuring cybersecurity.<\/li>\n<li><strong>Collaboration:<\/strong> Assisting with the integration of new technologies.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Roles_and_Responsibilities_of_Customer_Service_Support_Staff\"><\/span><strong>Roles and Responsibilities of Customer Service Support Staff<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Customer service support staff focus on enhancing the traveler experience. Duties include:<\/p>\n<ul>\n<li><strong>Assisting Travelers:<\/strong> Addressing inquiries and resolving complaints.<\/li>\n<li><strong>Service Excellence:<\/strong> Ensuring high levels of customer satisfaction.<\/li>\n<li><strong>Collaboration:<\/strong> Coordinating with retail and IT teams to address issues quickly.<\/li>\n<li><strong>Multilingual Support:<\/strong> Communicating effectively with a diverse customer base.<\/li>\n<li><strong>Feedback Management:<\/strong> Collecting and analyzing customer feedback to improve services.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Salaries_for_IT_Customer_Service_Support_Roles_at_Abu_Dhabi_Duty_Free\"><\/span><strong>Salaries for IT &amp; Customer Service Support Roles at Abu Dhabi Duty Free<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Salaries for these roles are competitive:<\/p>\n<ul>\n<li><strong>IT Support Specialists:<\/strong> AED 10,000\u201315,000 per month<\/li>\n<li><strong>Customer Service Support Staff:<\/strong> AED 6,000\u20139,000 per month<\/li>\n<\/ul>\n<p><strong>Additional Benefits Include:<\/strong><\/p>\n<ul>\n<li>Housing and transportation allowances<\/li>\n<li>Comprehensive health insurance<\/li>\n<li>Discounts on duty-free products<\/li>\n<li>Annual leave with airfare<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Requirements_for_IT_Support_Roles\"><\/span><strong>Requirements for IT Support Roles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>Educational Qualifications:<\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s degree in IT, computer science, or a related field.<\/li>\n<\/ul>\n<p><strong>Certifications:<\/strong><\/p>\n<ul>\n<li>CompTIA A+, Cisco (CCNA), or Microsoft certifications are advantageous.<\/li>\n<\/ul>\n<p><strong>Skills and Traits:<\/strong><\/p>\n<ul>\n<li>Strong problem-solving and technical skills.<\/li>\n<li>Knowledge of ITIL practices and cybersecurity.<\/li>\n<\/ul>\n<p><strong>Experience:<\/strong><\/p>\n<ul>\n<li>2\u20135 years of experience in IT support or related roles.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Requirements_for_Customer_Service_Support_Roles\"><\/span><strong>Requirements for Customer Service Support Roles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>Educational Qualifications:<\/strong><\/p>\n<ul>\n<li>High school diploma or equivalent; a diploma in hospitality is a plus.<\/li>\n<\/ul>\n<p><strong>Skills and Traits:<\/strong><\/p>\n<ul>\n<li>Strong interpersonal and communication skills.<\/li>\n<li>Fluency in English; knowledge of additional languages is preferred.<\/li>\n<li>Patience and ability to handle challenging situations professionally.<\/li>\n<\/ul>\n<p><strong>Experience:<\/strong><\/p>\n<ul>\n<li>1\u20133 years of customer service experience, preferably in retail or hospitality.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"How_to_Apply_for_IT_Customer_Service_Support_Jobs_at_Abu_Dhabi_Duty_Free\"><\/span><strong>How to Apply for IT &amp; Customer Service Support Jobs at Abu Dhabi Duty Free<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol>\n<li><strong>Visit the <a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/abu-dhabi-duty-free-careers-hiring-walk-in-interview-dubai\/\">Abu Dhabi Airports Careers Portal<\/a>:<\/strong> Explore current job openings.<\/li>\n<li><strong>Search for Relevant Roles:<\/strong> Use filters for IT and customer service positions.<\/li>\n<li><strong>Prepare Your Resume:<\/strong> Highlight technical skills, certifications, or customer service achievements.<\/li>\n<li><strong>Submit Your Application:<\/strong> Follow the online application process and upload necessary documents.<\/li>\n<li><strong>Follow Up:<\/strong> Monitor your application status and prepare for interviews.<\/li>\n<\/ol>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#Job_Description_Details\" >Job Description &amp; Details\u00a0\u00a0<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#Why_Work_in_IT_Customer_Service_Support_at_Abu_Dhabi_Duty_Free\" >Why Work in IT &amp; Customer Service Support at Abu Dhabi Duty Free?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#Roles_and_Responsibilities_of_IT_Support_Specialists\" >Roles and Responsibilities of IT Support Specialists<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#Roles_and_Responsibilities_of_Customer_Service_Support_Staff\" >Roles and Responsibilities of Customer Service Support Staff<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#Salaries_for_IT_Customer_Service_Support_Roles_at_Abu_Dhabi_Duty_Free\" >Salaries for IT &amp; Customer Service Support Roles at Abu Dhabi Duty Free<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#Requirements_for_IT_Support_Roles\" >Requirements for IT Support Roles<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#Requirements_for_Customer_Service_Support_Roles\" >Requirements for Customer Service Support Roles<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/it-customer-service-support-abu-dhabi-duty-free\/#How_to_Apply_for_IT_Customer_Service_Support_Jobs_at_Abu_Dhabi_Duty_Free\" >How to Apply for IT &amp; Customer Service Support Jobs at Abu Dhabi Duty Free<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n","protected":false},"author":1,"featured_media":44777,"template":"","meta":{"_promoted":"","_job_location":"Abu Dhabi - United Arab Emirates","_application":"admin@jobservicehub.com","_company_name":"Abu Dhabi Duty Free","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"120500","_job_salary_currency":"AED","_job_salary_unit":"YEAR","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"job-categories":[438],"job-types":[2],"class_list":{"0":"post-44780","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT &amp; 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