{"id":38952,"date":"2026-04-30T01:45:15","date_gmt":"2026-04-30T01:45:15","guid":{"rendered":"https:\/\/www.jobservicehub.com\/ca\/?post_type=job_listing&#038;p=38952"},"modified":"2026-04-30T01:45:15","modified_gmt":"2026-04-30T01:45:15","slug":"call-centre-momentum-careers","status":"publish","type":"job_listing","link":"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/","title":{"rendered":"Call Centre | Momentum Careers"},"content":{"rendered":"<p>Momentum is a leading South African financial services provider offering insurance, investment, and healthcare solutions. The company\u2019s call centre is the backbone of its customer support operations, ensuring clients receive the assistance they need promptly and professionally.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/visa-sponsored-call-center-representatives-jobs-in-uk\/\">Visa-Sponsored: Call Center Representatives Jobs in UK<\/a><\/strong><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Job_Description_Details\"><\/span><strong>Job Description &amp; Details\u00a0\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Call centre representatives are the first point of contact for customers. They handle inquiries, resolve complaints, and provide information on Momentum\u2019s products and services, ensuring customer satisfaction and loyalty.<\/p>\n<hr \/>\n<h4><span class=\"ez-toc-section\" id=\"Benefits_of_Working_in_Momentums_Call_Centre\"><\/span><strong>Benefits of Working in Momentum\u2019s Call Centre<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h5><span class=\"ez-toc-section\" id=\"Competitive_Salaries_and_Incentives\"><\/span><strong>Competitive Salaries and Incentives<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Momentum offers competitive pay packages, including a base salary and performance-based bonuses for meeting customer satisfaction and efficiency targets.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Training_and_Career_Development_Opportunities\"><\/span><strong>Training and Career Development Opportunities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Momentum provides extensive training for call centre staff, equipping them with the skills needed for success and offering opportunities for promotion into supervisory or specialized roles.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/visa-sponsored-call-center-representatives-jobs-in-canada\/\">Visa-Sponsored: Call Center Representatives Jobs in Canada<\/a><\/strong><\/li>\n<\/ul>\n<h5><span class=\"ez-toc-section\" id=\"Supportive_Work_Environment\"><\/span><strong>Supportive Work Environment<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Momentum fosters a collaborative and supportive workplace culture, ensuring employees feel valued and motivated in their roles.<\/p>\n<hr \/>\n<h4><span class=\"ez-toc-section\" id=\"Salary_Expectations_for_Call_Centre_Roles_at_Momentum\"><\/span><strong>Salary Expectations for Call Centre Roles at Momentum<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h5><span class=\"ez-toc-section\" id=\"Average_Salary_Ranges\"><\/span><strong>Average Salary Ranges<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<ul>\n<li><strong>Entry-Level Call Centre Agents<\/strong>: R8,000\u2013R12,000 per month<\/li>\n<li><strong>Experienced Call Centre Representatives<\/strong>: R12,000\u2013R18,000 per month<\/li>\n<li><strong>Supervisory Roles<\/strong>: R20,000\u2013R25,000 per month<\/li>\n<\/ul>\n<h5><span class=\"ez-toc-section\" id=\"Factors_Influencing_Earnings\"><\/span><strong>Factors Influencing Earnings<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<ul>\n<li><strong>Experience<\/strong>: Higher salaries are offered to agents with more years in customer service.<\/li>\n<li><strong>Performance Metrics<\/strong>: Bonuses are tied to key performance indicators (KPIs), such as call resolution times and customer satisfaction scores.<\/li>\n<li><strong>Specialized Knowledge<\/strong>: Agents trained in specific financial products may earn more.<\/li>\n<\/ul>\n<hr \/>\n<h4><span class=\"ez-toc-section\" id=\"Requirements_for_Call_Centre_Jobs_at_Momentum\"><\/span><strong>Requirements for Call Centre Jobs at Momentum<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h5><span class=\"ez-toc-section\" id=\"Educational_and_Experience_Requirements\"><\/span><strong>Educational and Experience Requirements<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<ul>\n<li><strong>Education<\/strong>: A high school diploma (Matric) is required.<\/li>\n<li><strong>Experience<\/strong>: Previous customer service or call centre experience is advantageous but not mandatory for entry-level roles.<\/li>\n<\/ul>\n<h5><span class=\"ez-toc-section\" id=\"Skills_and_Attributes_Needed\"><\/span><strong>Skills and Attributes Needed<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<ul>\n<li><strong>Strong Communication Skills<\/strong>: Ability to clearly explain solutions and products to customers.<\/li>\n<li><strong>Patience and Empathy<\/strong>: Effectively handle customer concerns and complaints.<\/li>\n<li><strong>Technical Proficiency<\/strong>: Familiarity with customer relationship management (CRM) tools and call centre software.<\/li>\n<li><strong>Problem-Solving Abilities<\/strong>: Quickly resolve issues and provide actionable solutions.<\/li>\n<\/ul>\n<hr \/>\n<h4><span class=\"ez-toc-section\" id=\"How_to_Apply_for_Call_Centre_Jobs_at_Momentum\"><\/span><strong>How to Apply for Call Centre Jobs at Momentum<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h5><span class=\"ez-toc-section\" id=\"Searching_for_Job_Opportunities\"><\/span><strong>Searching for Job Opportunities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<ul>\n<li>Visit the <strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/momentum-careers-vacancies-finance-insurance-jobs\/\" rel=\"noopener\">Momentum Careers Page<\/a><\/strong> for current vacancies.<\/li>\n<\/ul>\n<h5><span class=\"ez-toc-section\" id=\"Preparing_Your_Application_CV_and_Cover_Letter\"><\/span><strong>Preparing Your Application (CV and Cover Letter)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<ul>\n<li><strong>CV<\/strong>: Highlight any customer service experience, communication skills, and familiarity with CRM tools.<\/li>\n<li><strong>Cover Letter<\/strong>: Focus on your ability to handle customer inquiries and your interest in Momentum\u2019s mission to provide exceptional financial services.<\/li>\n<\/ul>\n<h5><span class=\"ez-toc-section\" id=\"The_Interview_Process\"><\/span><strong>The Interview Process<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<ol>\n<li><strong>Initial Screening<\/strong>: Recruiters assess your communication skills and overall fit for the role.<\/li>\n<li><strong>Skills Assessment<\/strong>: You may be asked to handle a simulated customer inquiry or resolve a common issue.<\/li>\n<li><strong>Final Interview<\/strong>: Discuss your experience, expectations, and career aspirations.<\/li>\n<li><strong>Job Offer<\/strong>: Successful candidates receive a detailed offer, including salary and incentives.<\/li>\n<\/ol>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Job_Description_Details\" >Job Description &amp; Details\u00a0\u00a0<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Benefits_of_Working_in_Momentums_Call_Centre\" >Benefits of Working in Momentum\u2019s Call Centre<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Competitive_Salaries_and_Incentives\" >Competitive Salaries and Incentives<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Training_and_Career_Development_Opportunities\" >Training and Career Development Opportunities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Supportive_Work_Environment\" >Supportive Work Environment<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Salary_Expectations_for_Call_Centre_Roles_at_Momentum\" >Salary Expectations for Call Centre Roles at Momentum<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Average_Salary_Ranges\" >Average Salary Ranges<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Factors_Influencing_Earnings\" >Factors Influencing Earnings<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Requirements_for_Call_Centre_Jobs_at_Momentum\" >Requirements for Call Centre Jobs at Momentum<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Educational_and_Experience_Requirements\" >Educational and Experience Requirements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Skills_and_Attributes_Needed\" >Skills and Attributes Needed<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#How_to_Apply_for_Call_Centre_Jobs_at_Momentum\" >How to Apply for Call Centre Jobs at Momentum<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Searching_for_Job_Opportunities\" >Searching for Job Opportunities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#Preparing_Your_Application_CV_and_Cover_Letter\" >Preparing Your Application (CV and Cover Letter)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-momentum-careers\/#The_Interview_Process\" >The Interview Process<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n","protected":false},"author":1,"featured_media":38948,"template":"","meta":{"_promoted":"","_job_location":"Centurion, South 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