{"id":34575,"date":"2026-05-02T01:44:28","date_gmt":"2026-05-02T01:44:28","guid":{"rendered":"https:\/\/www.jobservicehub.com\/ca\/?post_type=job_listing&#038;p=34575"},"modified":"2026-05-02T01:44:28","modified_gmt":"2026-05-02T01:44:28","slug":"outsurance-vacancies","status":"publish","type":"job_listing","link":"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/","title":{"rendered":"Call Centre and Customer Care Consultants | OUTsurance Vacancies"},"content":{"rendered":"<p>OUTsurance is a leading insurance provider in South Africa, known for its client-centric approach and innovative insurance solutions. Key to OUTsurance\u2019s success are its <strong>Call Centre Agents<\/strong> and <strong>Customer Care Consultants<\/strong>, who ensure customers receive top-tier service and support.<\/p>\n<p>These roles are critical in maintaining customer satisfaction and ensuring smooth service delivery. This article explores the career opportunities for Call Centre Agents and Customer Care Consultants at OUTsurance, covering salaries, job requirements, and how to apply.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Role_of_Call_Centre_Agents_at_OUTsurance\"><\/span><strong>Role of Call Centre Agents at OUTsurance<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>Call Centre Agents<\/strong> at OUTsurance serve as the first point of contact for customers, assisting them with queries, resolving issues, and providing information about insurance products.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-careers\/\">Sales Consultants and Claims Processors | OUTsurance Careers<\/a><\/strong><\/li>\n<\/ul>\n<p>They handle incoming and outgoing calls, ensuring that customer inquiries are addressed professionally and efficiently.<\/p>\n<p><strong>Key Responsibilities<\/strong>:<\/p>\n<ul>\n<li><strong>Handling customer inquiries<\/strong>: Answering questions about policies, coverage options, claims processes, and other services.<\/li>\n<li><strong>Resolving issues<\/strong>: Assisting clients with complaints or service-related problems and finding timely solutions.<\/li>\n<li><strong>Providing product information<\/strong>: Explaining insurance products and services to customers and guiding them through available options.<\/li>\n<li><strong>Documenting interactions<\/strong>: Maintaining accurate records of customer interactions and updating client details in the system.<\/li>\n<\/ul>\n<p>Call Centre Agents play a pivotal role in maintaining a positive customer experience by providing prompt and helpful assistance.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Role_of_Customer_Care_Consultants_at_OUTsurance\"><\/span><strong>Role of Customer Care Consultants at OUTsurance<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>Customer Care Consultants<\/strong> at OUTsurance focus on managing customer relationships and ensuring long-term client satisfaction. They handle more complex queries and account management tasks, often working with high-value clients or assisting with specialized insurance needs.<\/p>\n<p><strong>Key Responsibilities<\/strong>:<\/p>\n<ul>\n<li><strong>Managing customer accounts<\/strong>: Handling queries related to customer accounts, policy renewals, and updates.<\/li>\n<li><strong>Providing personalized support<\/strong>: Offering tailored assistance to customers and ensuring they understand their policy terms and benefits.<\/li>\n<li><strong>Building client relationships<\/strong>: Maintaining regular communication with clients to ensure their needs are met and to encourage policy renewals or upgrades.<\/li>\n<li><strong>Handling escalations<\/strong>: Addressing and resolving more complex issues or complaints that are escalated from the Call Centre.<\/li>\n<\/ul>\n<p>Customer Care Consultants focus on delivering exceptional service to build strong, lasting relationships with clients.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-careers-vacancies\/\">OUTsurance Careers &amp; Vacancies | Latest Finance and Insurance Jobs<\/a><\/strong><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Skills_Required_for_Call_Centre_Agents\"><\/span><strong>Skills Required for Call Centre Agents<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To succeed as a Call Centre Agent at OUTsurance, candidates must possess excellent communication skills and the ability to work under pressure.<\/p>\n<p><strong>Key Skills<\/strong>:<\/p>\n<ul>\n<li><strong>Communication<\/strong>: Clear and professional communication skills, both verbal and written.<\/li>\n<li><strong>Active listening<\/strong>: The ability to listen to customer concerns and respond appropriately.<\/li>\n<li><strong>Time management<\/strong>: Handling high call volumes efficiently while ensuring quality service.<\/li>\n<li><strong>Problem-solving<\/strong>: Quickly identifying issues and finding solutions to customer inquiries or complaints.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Skills_Required_for_Customer_Care_Consultants\"><\/span><strong>Skills Required for Customer Care Consultants<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Customer Care Consultants must have a more specialized skill set, including the ability to handle complex queries and build strong client relationships.<\/p>\n<p><strong>Key Skills<\/strong>:<\/p>\n<ul>\n<li><strong>Relationship management<\/strong>: Building rapport with clients and maintaining long-term relationships.<\/li>\n<li><strong>Problem-solving<\/strong>: Managing escalated issues and finding resolutions that satisfy both the client and the company.<\/li>\n<li><strong>Interpersonal skills<\/strong>: Communicating effectively with clients and internal teams.<\/li>\n<li><strong>Technical proficiency<\/strong>: Experience with <strong>Customer Relationship Management (CRM)<\/strong> software and understanding of insurance products.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Educational_Requirements_for_Call_Centre_Agents\"><\/span><strong>Educational Requirements for Call Centre Agents<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To become a Call Centre Agent at OUTsurance, the following educational qualifications are generally required:<\/p>\n<ul>\n<li><strong>Matric (Grade 12)<\/strong> or equivalent qualification.<\/li>\n<li>Previous <strong>customer service<\/strong> experience is beneficial but not always required.<\/li>\n<li><strong>Basic computer literacy<\/strong>: The ability to work with customer service software and databases.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Educational_Requirements_for_Customer_Care_Consultants\"><\/span><strong>Educational Requirements for Customer Care Consultants<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>For Customer Care Consultant roles, candidates typically need:<\/p>\n<ul>\n<li><strong>Matric (Grade 12)<\/strong> or equivalent qualification.<\/li>\n<li><strong>Experience in customer service<\/strong> or client relationship management is advantageous.<\/li>\n<li>Familiarity with <strong>CRM systems<\/strong> or <strong>insurance products<\/strong> is helpful.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Salaries_for_Call_Centre_Agents_and_Customer_Care_Consultants_at_OUTsurance\"><\/span><strong>Salaries for Call Centre Agents and Customer Care Consultants at OUTsurance<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>OUTsurance offers competitive salaries for both Call Centre Agents and Customer Care Consultants, often with performance-based incentives.<\/p>\n<ul>\n<li><strong>Call Centre Agents<\/strong>: ZAR <strong>150,000 \u2013 ZAR 280,000<\/strong> per year, depending on experience and performance.<\/li>\n<li><strong>Customer Care Consultants<\/strong>: ZAR <strong>180,000 \u2013 ZAR 350,000<\/strong> per year, depending on experience and responsibilities.<\/li>\n<\/ul>\n<p>Salaries can vary based on experience, location, and individual performance.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Benefits_of_Working_at_OUTsurance\"><\/span><strong>Benefits of Working at OUTsurance<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Employees at OUTsurance enjoy several benefits, including:<\/p>\n<ul>\n<li><strong>Health insurance<\/strong>: Comprehensive medical coverage.<\/li>\n<li><strong>Pension plans<\/strong>: Secure retirement savings options.<\/li>\n<li><strong>Performance incentives<\/strong>: Bonuses and rewards for meeting or exceeding customer service targets.<\/li>\n<li><strong>Training and development<\/strong>: Access to continuous training programs to enhance professional skills.<\/li>\n<li><strong>Employee wellness programs<\/strong>: Initiatives focused on mental and physical well-being.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"How_to_Apply_for_Call_Centre_and_Customer_Care_Jobs_at_OUTsurance\"><\/span><strong>How to Apply for Call Centre and Customer Care Jobs at OUTsurance<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To apply for a Call Centre or Customer Care position at OUTsurance, follow these steps:<\/p>\n<ol>\n<li><strong>Visit the OUTsurance Careers Page<\/strong>: Go to the <strong>OUTsurance<\/strong> website and navigate to the careers section.<\/li>\n<li><strong>Search for job listings<\/strong>: Look for available positions such as <strong>Call Centre Agent<\/strong> or <strong>Customer Care Consultant<\/strong>.<\/li>\n<li><strong>Prepare your application<\/strong>: Update your <strong>CV<\/strong> and write a <strong>cover letter<\/strong> that highlights your relevant experience and qualifications.<\/li>\n<li><strong>Submit your application<\/strong>: Follow the instructions provided on the job listing to submit your documents online.<\/li>\n<\/ol>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Role_of_Call_Centre_Agents_at_OUTsurance\" >Role of Call Centre Agents at OUTsurance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Role_of_Customer_Care_Consultants_at_OUTsurance\" >Role of Customer Care Consultants at OUTsurance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Skills_Required_for_Call_Centre_Agents\" >Skills Required for Call Centre Agents<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Skills_Required_for_Customer_Care_Consultants\" >Skills Required for Customer Care Consultants<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Educational_Requirements_for_Call_Centre_Agents\" >Educational Requirements for Call Centre Agents<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Educational_Requirements_for_Customer_Care_Consultants\" >Educational Requirements for Customer Care Consultants<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Salaries_for_Call_Centre_Agents_and_Customer_Care_Consultants_at_OUTsurance\" >Salaries for Call Centre Agents and Customer Care Consultants at OUTsurance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#Benefits_of_Working_at_OUTsurance\" >Benefits of Working at OUTsurance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/outsurance-vacancies\/#How_to_Apply_for_Call_Centre_and_Customer_Care_Jobs_at_OUTsurance\" >How to Apply for Call Centre and Customer Care Jobs at OUTsurance<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"author":1,"featured_media":34573,"template":"","meta":{"_promoted":"","_job_location":"North West, South Africa","_application":"admin@jobservicehub.com","_company_name":"OUTsurance","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"780200","_job_salary_currency":"ZAR","_job_salary_unit":"YEAR","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"job-categories":[453],"job-types":[2],"class_list":{"0":"post-34575","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized 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