{"id":33873,"date":"2026-05-02T02:55:27","date_gmt":"2026-05-02T02:55:27","guid":{"rendered":"https:\/\/www.jobservicehub.com\/ca\/?post_type=job_listing&#038;p=33873"},"modified":"2026-05-02T02:55:27","modified_gmt":"2026-05-02T02:55:27","slug":"acsa-vacancy","status":"publish","type":"job_listing","link":"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/","title":{"rendered":"Customer Service Agent &amp; Passenger Assistance | ACSA Vacancy"},"content":{"rendered":"<p>Are you passionate about providing excellent customer service and assisting passengers at busy airports? <strong>Airports Company South Africa (ACSA)<\/strong> offers exciting career opportunities in <strong>Customer Service<\/strong> and <strong>Passenger Assistance<\/strong>. These roles are crucial in ensuring a positive experience for travelers and play a vital role in the smooth operation of airports across South Africa.<\/p>\n<p>This article will guide you through the available job opportunities, salaries, requirements, and how to apply for these positions at ACSA.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Customer_Service_Jobs_at_ACSA\"><\/span><strong>Customer Service Jobs at ACSA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>Customer Service Representatives<\/strong> are the first point of contact for passengers at the airport. They assist travelers with inquiries, handle complaints, and ensure passengers have a smooth and enjoyable experience throughout their journey.<\/p>\n<p><strong>Key Responsibilities<\/strong>:<\/p>\n<ul>\n<li><strong>Handling Passenger Inquiries<\/strong>: Providing information about flight schedules, airport services, and general airport procedures.<\/li>\n<li><strong>Assisting with Check-In and Boarding<\/strong>: Helping passengers with the check-in process, issuing boarding passes, and guiding them through security.<\/li>\n<li><strong>Resolving Passenger Issues<\/strong>: Addressing complaints, resolving disputes, and offering solutions to ensure passenger satisfaction.<\/li>\n<\/ul>\n<p><strong>Career Growth<\/strong>: Customer service staff can progress to supervisory or managerial roles within airport operations, or move into <strong>specialized customer service roles<\/strong> such as VIP or business class support.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-job-vacancies\/\">Baggage Handling &amp; Cargo Services | ACSA Job Vacancies<\/a><\/strong><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Passenger_Assistance_Jobs_at_ACSA\"><\/span><strong>Passenger Assistance Jobs at ACSA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>Passenger Assistance Staff<\/strong> provide direct support to travelers, particularly those with special needs, such as the elderly, disabled, or families with young children. They ensure that passengers receive the necessary help throughout their journey at the airport.<\/p>\n<p><strong>Key Responsibilities<\/strong>:<\/p>\n<ul>\n<li><strong>Assisting Passengers with Special Needs<\/strong>: Helping travelers with mobility challenges, guiding them through check-in, security, and boarding.<\/li>\n<li><strong>Providing Information<\/strong>: Answering passenger questions and offering guidance on airport services, directions, and flight statuses.<\/li>\n<li><strong>Supporting Boarding Procedures<\/strong>: Assisting passengers with gate boarding, including helping with hand luggage and seating arrangements.<\/li>\n<\/ul>\n<p><strong>Career Growth<\/strong>: Employees in passenger assistance roles can advance to <strong>supervisory positions<\/strong>, such as <strong>Passenger Services Coordinator<\/strong>, or move into other areas of airport operations.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Salaries_for_Customer_Service_and_Passenger_Assistance_Jobs_at_ACSA\"><\/span><strong>Salaries for Customer Service and Passenger Assistance Jobs at ACSA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Salaries for <strong>customer service<\/strong> and <strong>passenger assistance staff<\/strong> vary based on experience, location, and shift work. Below is a general overview:<\/p>\n<ul>\n<li><strong>Customer Service Representatives<\/strong>: Typically earn between <strong>R8,000 and R18,000<\/strong> per month, depending on experience and the complexity of the role.<\/li>\n<li><strong>Passenger Assistance Staff<\/strong>: Earn between <strong>R7,000 and R15,000<\/strong> per month, depending on experience and responsibilities.<\/li>\n<\/ul>\n<p>In addition to competitive salaries, ACSA provides <strong>benefits<\/strong> such as <strong>health insurance<\/strong>, <strong>retirement plans<\/strong>, and <strong>travel discounts<\/strong> for employees and their families.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-job-vacancies\/\">Baggage Handling &amp; Cargo Services | ACSA Job Vacancies<\/a><\/strong><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Requirements_for_Customer_Service_Jobs_at_ACSA\"><\/span><strong>Requirements for Customer Service Jobs at ACSA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To qualify for a <strong>Customer Service Representative<\/strong> role at ACSA, candidates must meet the following requirements:<\/p>\n<ul>\n<li><strong>Educational Qualifications<\/strong>: A <strong>Matric Certificate<\/strong> (high school diploma) is required.<\/li>\n<li><strong>Experience<\/strong>: Previous experience in <strong>customer service<\/strong>, <strong>hospitality<\/strong>, or a related field is preferred.<\/li>\n<li><strong>Skills<\/strong>: Excellent <strong>communication skills<\/strong>, a customer-first mindset, and the ability to handle stressful situations professionally.<\/li>\n<li><strong>Language Proficiency<\/strong>: Fluency in <strong>English<\/strong> is required, and additional South African languages are advantageous.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Requirements_for_Passenger_Assistance_Jobs_at_ACSA\"><\/span><strong>Requirements for Passenger Assistance Jobs at ACSA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>For a <strong>Passenger Assistance<\/strong> role at ACSA, candidates should meet these qualifications:<\/p>\n<ul>\n<li><strong>Educational Qualifications<\/strong>: A <strong>Matric Certificate<\/strong> is required.<\/li>\n<li><strong>Physical Requirements<\/strong>: The ability to stand for long periods, walk considerable distances, and assist with lifting light luggage.<\/li>\n<li><strong>Experience<\/strong>: Experience in <strong>customer service<\/strong>, <strong>hospitality<\/strong>, or working with people with disabilities is beneficial.<\/li>\n<li><strong>Skills<\/strong>: Patience, empathy, and the ability to work under pressure are crucial for success in this role.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"How_to_Apply_for_Customer_Service_and_Passenger_Assistance_Jobs_at_ACSA\"><\/span><strong>How to Apply for Customer Service and Passenger Assistance Jobs at ACSA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To apply for a job at ACSA, follow these steps:<\/p>\n<ol>\n<li><strong>Visit the ACSA Website<\/strong>: Go to the <strong>Careers<\/strong> section on the official ACSA website to search for open positions.<\/li>\n<li><strong>Submit Your Application<\/strong>: Complete the online application form, upload your <strong>resume<\/strong>, and submit a <strong>cover letter<\/strong> highlighting your experience and interest in the position.<\/li>\n<li><strong>Job Portals<\/strong>: You can also apply through job portals like <strong>Indeed<\/strong>, <strong>PNet<\/strong>, or <strong>Career Junction<\/strong>.<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Final_Thoughts_Mode_of_Application\"><\/span><strong>Final Thoughts &amp; Mode of Application\u00a0 \u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>A career in <strong>Customer Service<\/strong> or <strong>Passenger Assistance<\/strong> at <strong>Airports Company South Africa (ACSA)<\/strong> offers a rewarding opportunity to help people while building a successful career in the aviation industry. With competitive salaries, professional development opportunities, and a supportive work environment, ACSA is an ideal place to start or grow your career. If you\u2019re ready to make a difference in the lives of travelers, consider applying for a job at ACSA today.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/#Customer_Service_Jobs_at_ACSA\" >Customer Service Jobs at ACSA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/#Passenger_Assistance_Jobs_at_ACSA\" >Passenger Assistance Jobs at ACSA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/#Salaries_for_Customer_Service_and_Passenger_Assistance_Jobs_at_ACSA\" >Salaries for Customer Service and Passenger Assistance Jobs at ACSA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/#Requirements_for_Customer_Service_Jobs_at_ACSA\" >Requirements for Customer Service Jobs at ACSA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/#Requirements_for_Passenger_Assistance_Jobs_at_ACSA\" >Requirements for Passenger Assistance Jobs at ACSA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/#How_to_Apply_for_Customer_Service_and_Passenger_Assistance_Jobs_at_ACSA\" >How to Apply for Customer Service and Passenger Assistance Jobs at ACSA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/acsa-vacancy\/#Final_Thoughts_Mode_of_Application\" >Final Thoughts &amp; Mode of Application\u00a0 \u00a0<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"author":1,"featured_media":33869,"template":"","meta":{"_promoted":"","_job_location":"South Africa","_application":"admin@jobservicehub.com","_company_name":"Airports Company South Africa","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"680200","_job_salary_currency":"ZAR","_job_salary_unit":"YEAR","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"job-categories":[453],"job-types":[2],"class_list":{"0":"post-33873","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Agent &amp; 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