{"id":32621,"date":"2026-05-01T23:39:06","date_gmt":"2026-05-01T23:39:06","guid":{"rendered":"https:\/\/www.jobservicehub.com\/ca\/?post_type=job_listing&#038;p=32621"},"modified":"2026-05-01T23:39:06","modified_gmt":"2026-05-01T23:39:06","slug":"call-centre-and-customer-care-telesure-careers","status":"publish","type":"job_listing","link":"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/","title":{"rendered":"Call Centre and Customer Care | Telesure Careers"},"content":{"rendered":"<p class=\"p1\">Telesure Investment Holdings (TIH) is a key player in South Africa\u2019s insurance industry, managing brands like Auto &amp; General and Budget Insurance. Call centre agents and customer care representatives play a vital role in providing excellent service and driving sales for Telesure\u2019s products.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Job_Description_Details\"><\/span><strong>Job Description &amp; Details\u00a0\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Founded in 1985, Telesure is one of the most prominent names in the South African insurance landscape, offering a wide range of products, including car insurance, home insurance, life insurance, and more. Telesure\u2019s customer-focused approach and dedication to innovation make it a leader in the industry, with millions of satisfied customers across its multiple brands.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Why_Work_in_Call_Centre_and_Customer_Care_at_Telesure\"><\/span><strong>Why Work in Call Centre and Customer Care at Telesure?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Working in the call centre or customer care departments at Telesure offers numerous benefits, including:<\/p>\n<ul>\n<li><strong>Job Security<\/strong>: Telesure is a stable and growing company, offering long-term career opportunities.<\/li>\n<li><strong>Career Growth<\/strong>: The company provides a clear path for career development, with numerous opportunities to move into supervisory or specialist roles.<\/li>\n<li><strong>Training and Support<\/strong>: Telesure invests in its employees by offering ongoing training and support, helping you develop valuable skills in customer service and sales.<\/li>\n<\/ul>\n<p>These roles provide a great starting point for individuals looking to build a career in the insurance and financial services sectors.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/telesure-vacancies\/\">Managers and Senior Consultants | Telesure Vacancies<\/a><\/strong><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Role_of_a_Call_Centre_Agent_at_Telesure\"><\/span><strong>Role of a Call Centre Agent at Telesure<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Call centre agents at Telesure are responsible for handling inbound and outbound calls with potential and existing customers. Key responsibilities include:<\/p>\n<ul>\n<li><strong>Selling Insurance Products<\/strong>: Call centre agents sell a variety of Telesure\u2019s insurance products by explaining the features and benefits to potential clients.<\/li>\n<li><strong>Meeting Sales Targets<\/strong>: Agents are expected to meet monthly or quarterly sales targets through effective communication and persuasion.<\/li>\n<li><strong>Handling Customer Inquiries<\/strong>: Agents also answer customer questions regarding insurance products and policies.<\/li>\n<li><strong>Cross-Selling<\/strong>: Encouraging customers to purchase additional products or upgrade their current policies.<\/li>\n<\/ul>\n<p>Successful call centre agents need to be confident communicators, able to build rapport quickly, and persistent in meeting sales goals.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Role_of_a_Customer_Care_Representative_at_Telesure\"><\/span><strong>Role of a Customer Care Representative at Telesure<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Customer care representatives focus on providing high-quality support to existing clients. Their key duties include:<\/p>\n<ul>\n<li><strong>Handling Customer Inquiries<\/strong>: Customer care representatives respond to inquiries about policy details, claims processes, and general service issues.<\/li>\n<li><strong>Resolving Complaints<\/strong>: They assist clients in resolving any concerns, ensuring a positive customer experience.<\/li>\n<li><strong>Updating Client Information<\/strong>: Representatives update customer details and process policy changes or renewals.<\/li>\n<li><strong>Providing Claims Support<\/strong>: Assisting customers through the claims process, helping them understand procedures and requirements.<\/li>\n<\/ul>\n<p>Customer care representatives play a crucial role in ensuring customer satisfaction and retaining clients by offering exceptional service.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/farm-worker-jobs-with-visa-sponsorship-in-canada\/\">Farm Worker Jobs with Visa Sponsorship in Canada<\/a><\/strong><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Salaries_for_Call_Centre_Agents_and_Customer_Care_Representatives_at_Telesure\"><\/span><strong>Salaries for Call Centre Agents and Customer Care Representatives at Telesure<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Salaries for call centre agents and customer care representatives at Telesure vary depending on experience, performance, and job responsibilities. Here\u2019s a general overview:<\/p>\n<ul>\n<li><strong>Call Centre Agents<\/strong>: Entry-level agents typically earn between <strong>R8,000 and R12,000<\/strong> per month, with the potential to earn more through commissions and performance bonuses. High performers can earn up to <strong>R18,000 to R25,000<\/strong> per month, depending on sales targets achieved.<\/li>\n<li><strong>Customer Care Representatives<\/strong>: Salaries for customer care representatives generally range between <strong>R10,000 and R16,000<\/strong> per month, depending on experience and performance.<\/li>\n<\/ul>\n<p>Both roles offer opportunities for salary increases based on performance, with incentives and bonuses for meeting or exceeding goals.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Educational_and_Certification_Requirements\"><\/span><strong>Educational and Certification Requirements<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To work as a call centre agent or customer care representative at Telesure, the following qualifications are typically required:<\/p>\n<ul>\n<li><strong>Call Centre Agents<\/strong>:\n<ul>\n<li><strong>Matric Certificate (Grade 12)<\/strong> is required.<\/li>\n<li>Prior <strong>sales experience<\/strong> or <strong>customer service experience<\/strong> is advantageous, although Telesure provides training for new hires.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Customer Care Representatives<\/strong>:\n<ul>\n<li><strong>Matric Certificate (Grade 12)<\/strong> is required.<\/li>\n<li>Previous experience in <strong>customer service<\/strong>, <strong>insurance<\/strong>, or <strong>call centre work<\/strong> is beneficial but not mandatory.<\/li>\n<li>Training is provided to help new employees adapt to Telesure\u2019s systems and processes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Skills_Needed_for_Success_as_a_Call_Centre_Agent\"><\/span><strong>Skills Needed for Success as a Call Centre Agent<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To succeed as a call centre agent at Telesure, the following skills are essential:<\/p>\n<ul>\n<li><strong>Excellent Communication<\/strong>: Call centre agents must be clear and confident communicators, able to explain complex insurance products in simple terms.<\/li>\n<li><strong>Sales and Persuasion<\/strong>: The ability to persuade customers to purchase insurance products and close deals is crucial to success.<\/li>\n<li><strong>Resilience<\/strong>: Call centre agents must handle rejection and remain motivated to meet targets.<\/li>\n<li><strong>Time Management<\/strong>: Managing time effectively to handle a high volume of calls and meet daily targets is important.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Skills_Needed_for_Success_as_a_Customer_Care_Representative\"><\/span><strong>Skills Needed for Success as a Customer Care Representative<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Customer care representatives at Telesure need to possess the following skills:<\/p>\n<ul>\n<li><strong>Problem-Solving<\/strong>: The ability to resolve customer issues and complaints efficiently and effectively.<\/li>\n<li><strong>Attention to Detail<\/strong>: Ensuring that customer information is accurately updated and claims are handled according to company policies.<\/li>\n<li><strong>Empathy<\/strong>: Demonstrating care and understanding when dealing with customer concerns, especially in sensitive situations such as claims or policy cancellations.<\/li>\n<li><strong>Multitasking<\/strong>: Handling multiple inquiries or tasks simultaneously while maintaining high-quality service.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"How_to_Apply_for_Call_Centre_and_Customer_Care_Jobs_at_Telesure\"><\/span><strong>How to Apply for Call Centre and Customer Care Jobs at Telesure<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To apply for a call centre or customer care position at Telesure, follow these steps:<\/p>\n<ol>\n<li><strong>Visit the Telesure Careers Portal<\/strong>: Start by visiting Telesure\u2019s official website and navigate to the careers section to view job listings.<\/li>\n<li><strong>Search for Relevant Positions<\/strong>: Look for open roles in the call centre or customer care departments.<\/li>\n<li><strong>Prepare Your CV<\/strong>: Tailor your CV to highlight relevant experience, including sales, customer service, or call centre work.<\/li>\n<li><strong>Write a Cover Letter<\/strong>: Write a personalized cover letter explaining why you\u2019re interested in the position and how your skills make you a good fit.<\/li>\n<li><strong>Submit Your Application<\/strong>: Apply online by submitting your CV and cover letter through the Telesure careers portal or the job posting platform.<\/li>\n<\/ol>\n<p>Make sure your application is well-organized, professional, and free of errors.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Employee_Benefits_for_Call_Centre_Agents_and_Customer_Care_Representatives\"><\/span><strong>Employee Benefits for Call Centre Agents and Customer Care Representatives<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Telesure offers competitive benefits packages for call centre agents and customer care representatives, including:<\/p>\n<ul>\n<li><strong>Health Insurance<\/strong>: Comprehensive medical coverage for employees and their families.<\/li>\n<li><strong>Bonuses and Commissions<\/strong>: Call centre agents are eligible for performance-based commissions and bonuses, while customer care representatives can earn incentives for exceptional service.<\/li>\n<li><strong>Wellness Programs<\/strong>: Telesure promotes work-life balance with wellness programs and mental health support initiatives.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Final_Thoughts_Mode_of_Application\"><\/span><strong>Final Thoughts &amp; Mode of Application\u00a0 \u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p class=\"p1\">A career as a call centre agent or customer care representative at Telesure offers stability, growth opportunities, and competitive salaries. With performance bonuses and a focus on employee development, Telesure is a great option for those pursuing customer service or sales careers.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Job_Description_Details\" >Job Description &amp; Details\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Why_Work_in_Call_Centre_and_Customer_Care_at_Telesure\" >Why Work in Call Centre and Customer Care at Telesure?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Role_of_a_Call_Centre_Agent_at_Telesure\" >Role of a Call Centre Agent at Telesure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Role_of_a_Customer_Care_Representative_at_Telesure\" >Role of a Customer Care Representative at Telesure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Salaries_for_Call_Centre_Agents_and_Customer_Care_Representatives_at_Telesure\" >Salaries for Call Centre Agents and Customer Care Representatives at Telesure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Educational_and_Certification_Requirements\" >Educational and Certification Requirements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Skills_Needed_for_Success_as_a_Call_Centre_Agent\" >Skills Needed for Success as a Call Centre Agent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Skills_Needed_for_Success_as_a_Customer_Care_Representative\" >Skills Needed for Success as a Customer Care Representative<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#How_to_Apply_for_Call_Centre_and_Customer_Care_Jobs_at_Telesure\" >How to Apply for Call Centre and Customer Care Jobs at Telesure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Employee_Benefits_for_Call_Centre_Agents_and_Customer_Care_Representatives\" >Employee Benefits for Call Centre Agents and Customer Care Representatives<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/#Final_Thoughts_Mode_of_Application\" >Final Thoughts &amp; Mode of Application\u00a0 \u00a0<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"author":1,"featured_media":32617,"template":"","meta":{"_promoted":"","_job_location":"South Africa","_application":"admin@jobservicehub.com","_company_name":"Telesure Investment Holdings (TIH)","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"450200","_job_salary_currency":"ZAR","_job_salary_unit":"YEAR","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"job-categories":[453],"job-types":[2],"class_list":{"0":"post-32621","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call Centre and Customer Care | Telesure Careers - May 2026<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/call-centre-and-customer-care-telesure-careers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Centre and Customer Care | Telesure Careers - May 2026\" \/>\n<meta property=\"og:description\" content=\"Telesure Investment Holdings (TIH) is a key player in South Africa\u2019s insurance industry, managing brands like Auto &amp; General and Budget Insurance. Call centre agents and customer care representatives play a vital role in providing excellent service and driving sales for Telesure\u2019s products. 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