{"id":31711,"date":"2026-05-01T13:41:09","date_gmt":"2026-05-01T13:41:09","guid":{"rendered":"https:\/\/www.jobservicehub.com\/ca\/?post_type=job_listing&#038;p=31711"},"modified":"2026-05-01T13:41:09","modified_gmt":"2026-05-01T13:41:09","slug":"service-agent-contact-centre-jobs-eskom-holdings-vacancies","status":"publish","type":"job_listing","link":"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/","title":{"rendered":"Service Agent Contact Centre Jobs | Eskom Holdings Vacancies"},"content":{"rendered":"<p>Eskom is South Africa\u2019s primary electricity provider, serving millions of households and businesses across the country. As part of its commitment to ensuring customer satisfaction, Eskom operates contact centres staffed by <strong>service agents<\/strong> who handle customer queries, complaints, and support requests. For those interested in a career in customer service, Eskom offers excellent opportunities as <strong>Service Agent Contact Centre employees<\/strong>. This guide will explore job roles, salary expectations, requirements, and how to apply for service agent positions at Eskom.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Job_Description_Details\"><\/span><strong>Job Description &amp; Details\u00a0\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p class=\"p1\">Eskom\u2019s service agents are integral to the company\u2019s customer service operations, serving as the first point of contact for customers. They handle a variety of inquiries, including power outage reports, billing queries, and complaint resolution. Service agents focus on delivering excellent customer service while ensuring that concerns are logged and appropriately escalated to relevant departments for resolution.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Types_of_Service_Agent_Contact_Centre_Jobs_at_Eskom\"><\/span><strong>Types of Service Agent Contact Centre Jobs at Eskom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>There are several specialized roles within Eskom\u2019s contact centre environment:<\/p>\n<ol>\n<li><strong>Inbound Customer Service Agents<\/strong>: Handling incoming calls from customers regarding electricity supply issues, outages, and service requests.<\/li>\n<li><strong>Outbound Customer Engagement<\/strong>: Contacting customers to provide updates on service restoration or follow up on previously logged issues.<\/li>\n<li><strong>Technical Support Service Agents<\/strong>: Assisting customers with basic technical troubleshooting or connecting them to the appropriate technical support teams.<\/li>\n<li><strong>Billing and Account Management Support<\/strong>: Handling customer inquiries related to billing, payments, and account information.<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Overview_of_Service_Agent_Responsibilities_at_Eskom\"><\/span><strong>Overview of Service Agent Responsibilities at Eskom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>The responsibilities of a service agent at Eskom include:<\/p>\n<ul>\n<li><strong>Responding to customer queries<\/strong> regarding electricity services, power outages, and other utility issues.<\/li>\n<li><strong>Providing accurate information<\/strong> to customers about Eskom\u2019s services, rates, and schedules.<\/li>\n<li><strong>Logging complaints<\/strong> and ensuring that customer issues are escalated and addressed promptly.<\/li>\n<li><strong>Maintaining records<\/strong> of customer interactions, including call logs and resolutions, using Eskom\u2019s CRM system.<\/li>\n<li><strong>Following up with customers<\/strong> to ensure satisfaction and confirm that issues have been resolved.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Salaries_for_Service_Agent_Contact_Centre_Jobs_at_Eskom\"><\/span><strong>Salaries for Service Agent Contact Centre Jobs at Eskom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>The salary for service agents at Eskom varies depending on experience, role, and location. Generally, salaries range between <strong>R120,000 and R180,000<\/strong> per year, with the possibility of performance-based incentives. Eskom also provides a benefits package that includes medical aid, pension contributions, and other allowances.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.jobservicehub.com\/ca\/job\/code-10-driver-career-jobs-eskom-holdings-vacancies\/\">Code 10 Driver Career Jobs | Eskom Holdings Vacancies<\/a><\/strong><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Benefits_of_Working_as_a_Service_Agent_at_Eskom\"><\/span><strong>Benefits of Working as a Service Agent at Eskom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Working as a service agent at Eskom comes with several benefits, including:<\/p>\n<ul>\n<li><strong>Health and wellness packages<\/strong>: Medical aid coverage and access to wellness programs.<\/li>\n<li><strong>Pension and retirement plans<\/strong>: Contributions to pension or provident funds for long-term financial security.<\/li>\n<li><strong>Job security<\/strong>: Eskom is a stable employer with a strong presence in South Africa\u2019s energy sector.<\/li>\n<li><strong>Professional development<\/strong>: Eskom provides training programs and opportunities for career growth.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Requirements_for_Service_Agent_Contact_Centre_Jobs_at_Eskom\"><\/span><strong>Requirements for Service Agent Contact Centre Jobs at Eskom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To qualify for a service agent position at Eskom, candidates must meet the following requirements:<\/p>\n<ul>\n<li>A <strong>Grade 12 certificate<\/strong> (matric) or equivalent qualification.<\/li>\n<li><strong>Fluency in English<\/strong> (and proficiency in other local languages is a plus).<\/li>\n<li>Strong <strong>communication skills<\/strong> and the ability to handle customer interactions professionally.<\/li>\n<li><strong>Computer literacy<\/strong>, including experience using CRM (Customer Relationship Management) systems.<\/li>\n<li><strong>Previous experience<\/strong> in customer service is advantageous but not always required.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Skills_Required_for_Service_Agent_Jobs_at_Eskom\"><\/span><strong>Skills Required for Service Agent Jobs at Eskom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>In addition to meeting the basic requirements, service agents should possess the following skills:<\/p>\n<ul>\n<li><strong>Excellent communication<\/strong> and interpersonal skills.<\/li>\n<li><strong>Problem-solving abilities<\/strong> and the capacity to handle difficult customer interactions calmly.<\/li>\n<li>Ability to <strong>multitask<\/strong> and manage multiple queries simultaneously.<\/li>\n<li><strong>Time management<\/strong> skills and the ability to meet deadlines and performance targets.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"How_to_Apply_for_Service_Agent_Contact_Centre_Jobs_at_Eskom\"><\/span><strong>How to Apply for Service Agent Contact Centre Jobs at Eskom<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To apply for a job as a service agent at Eskom, follow these steps:<\/p>\n<ol>\n<li><strong>Visit the Eskom Careers Portal<\/strong>: Eskom lists all job openings on its <strong>official careers website<\/strong>.<\/li>\n<li><strong>Prepare Your Application<\/strong>: Ensure your <strong>CV<\/strong>, <strong>Grade 12 certificate<\/strong>, and any relevant <strong>experience<\/strong> are clearly highlighted.<\/li>\n<li><strong>Submit Your Application<\/strong>: Apply through Eskom\u2019s online portal by filling out the required fields and uploading your documents.<\/li>\n<li><strong>Monitor Deadlines<\/strong>: Ensure you submit your application before the posted closing date to be considered for the role.<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Final_Thoughts_Mode_of_Application\"><\/span><strong>Final Thoughts &amp; Mode of Application\u00a0 \u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Eskom\u2019s contact centres are vital to the company\u2019s operations, providing essential customer support for millions of South Africans. A career as a <strong>Service Agent<\/strong> at Eskom offers job stability, competitive salaries, and opportunities for growth. If you have a passion for helping others and thrive in a fast-paced customer service environment, consider applying for a service agent position at Eskom today.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Job_Description_Details\" >Job Description &amp; Details\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Types_of_Service_Agent_Contact_Centre_Jobs_at_Eskom\" >Types of Service Agent Contact Centre Jobs at Eskom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Overview_of_Service_Agent_Responsibilities_at_Eskom\" >Overview of Service Agent Responsibilities at Eskom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Salaries_for_Service_Agent_Contact_Centre_Jobs_at_Eskom\" >Salaries for Service Agent Contact Centre Jobs at Eskom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Benefits_of_Working_as_a_Service_Agent_at_Eskom\" >Benefits of Working as a Service Agent at Eskom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Requirements_for_Service_Agent_Contact_Centre_Jobs_at_Eskom\" >Requirements for Service Agent Contact Centre Jobs at Eskom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Skills_Required_for_Service_Agent_Jobs_at_Eskom\" >Skills Required for Service Agent Jobs at Eskom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#How_to_Apply_for_Service_Agent_Contact_Centre_Jobs_at_Eskom\" >How to Apply for Service Agent Contact Centre Jobs at Eskom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/#Final_Thoughts_Mode_of_Application\" >Final Thoughts &amp; Mode of Application\u00a0 \u00a0<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"author":1,"featured_media":31647,"template":"","meta":{"_promoted":"","_job_location":"South Africa","_application":"admin@jobservicehub.com","_company_name":"Eskom Holdings SOC Ltd","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"340200","_job_salary_currency":"ZAR","_job_salary_unit":"YEAR","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"job-categories":[453],"job-types":[2],"class_list":{"0":"post-31711","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Agent Contact Centre Jobs | Eskom Holdings Vacancies - May 2026<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jobservicehub.com\/ca\/job\/service-agent-contact-centre-jobs-eskom-holdings-vacancies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Agent Contact Centre Jobs | Eskom Holdings Vacancies - May 2026\" \/>\n<meta property=\"og:description\" content=\"Eskom is South Africa\u2019s primary electricity provider, serving millions of households and businesses across the country. 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